Store Consultant: Printing, Graphics & Shipping

FedEx Office; Durham (NC); In loco; USD 25.000 - 34.000; Tempo pieno

Descrizione del lavoro

FedEx Office in Durham, NC seeks a Store Consultant to deliver exceptional customer experiences. You will assist customers with printing, signs, graphics, and shipping, process orders, provide pricing information, and recommend products and services that meet customer needs.

The role requires strong communication, ability to handle multiple tasks, and a commitment to maintaining a clean, safe store environment. Training and development are provided within a dynamic retail setting.

Competenze

• High school diploma or equivalent
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Mansioni

• Demonstrates consultative behaviors to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items and labeling
• Sets up and operates printing, binding, and other related equipment
• Maintains a safe, clean and orderly retail Store

Conoscenze

Customer service

Consultative selling

Pricing and product information

Order processing

Print services knowledge

Formazione

High school diploma or equivalent

Strumenti

POS terminal

Descrizione del lavoro

FedEx Office in Durham, NC seeks a Store Consultant to deliver exceptional customer experiences. You will assist customers with printing, signs, graphics, and shipping, process orders, provide pricing information, and recommend products and services that meet customer needs.

The role requires strong communication, ability to handle multiple tasks, and a commitment to maintaining a clean, safe store environment. Training and development are provided within a dynamic retail setting.