Store Clerks

LITTLE GENERAL STORE INC; Omar (WV); On-site; USD 21,000 - 32,000; Full time

Job summary

Little General Store Inc. is seeking a Customer Service Representative to be the primary contact with customers, handle sales, and help keep the store stocked and safe. Position can be Full Time or Part Time and requires English literacy and the ability to operate a cash register and loyalty programs.

The role includes upselling, adhering to state laws on lottery, alcohol and tobacco, monitoring security, and assisting in daily store operations to ensure a positive customer experience.

Qualifications

• Must be able to speak, read and write in English.

Responsibilities

• Greet customers and maintain a friendly, professional image.
• Upsell related products when appropriate.
• Assist customers in locating products and provide accurate information.
• Record all sales at the cash register and process payments with correct change.
• Understand and follow all payment systems and transaction procedures.
• Follow state laws regarding lottery, alcohol and tobacco sales.
• Promote enrollment in loyalty programs (Plenti, BP, etc.).
• Monitor store security and report suspicious activity to the manager on duty.
• Stock shelves and coolers; ensure pricing is correct and products are available.
• Maintain sanitary conditions and participate in store cleaning and safety protocols.
• Complete daily shift reports and adhere to company policies.

Skills

Customer service

Upselling

Cash handling

Loyalty programs

Teamwork

Education

English literacy

Tools

POS systems

Job description

Position Overview: The Customer Service Representative is Little General’s primary customer contact. They perform all sales transactions, make sure the store is properly stocked, and share in the duties of keeping the store clean and safe. Must be minimum eighteen (18) years of age to sell tobacco, lottery products and alcohol.Position Classification: Full Time or Part TimePosition Reports To: Retail Store Manager and/or Assistant ManagerMinimum Education: Must be able to speak, read and write in English.Physical Demands:• Ability to lift, push, pull, and carry boxes and /or equipment weighing up to 50 pounds;• Ability to stand and walk for extended periods of time (95%), Sitting (5%);• Ability to climb, balance, reach, grab, stoop, crawl, bend, and crouch for extended periods;• Ability to use close, distant, color and peripheral vision, depth perception and visual focus.• Ability to smell and identify odors;• Ability to clearly hear and interpret voice commands and telephone communications;Primary Responsibilities:1. Present a well-groomed, professional image at all times.2. Have a positive attitude. Greet and welcome all customers with a smile.3. Help customers locate product(s) whenever necessary.4. “Upsell” related products whenever appropriate.5. Record all sales on cash register and collect payment. Provide correct change if required.6. Understand all approved payment systems and transaction processes.7. Understand and strictly follow state laws regarding lottery, alcohol and tobacco sales.8. Promote enrollment and participation in all Loyalty Programs. (Plenti, BP, etc.)9. Closely observe property and report any suspicious activity to the Manager on duty.10. Monitor gas pumps to prevent “drive off” theft. Report all occurrences to Manager on duty.11. Report any malfunctioning equipment or systems to the Manager on duty.12. Stock coolers and shelves to ensure products are available and properly priced.13. Maintain sanitary conditions in all food service areas to meet local health standards.14. Actively participate in cleaning and maintaining a safe store.15. Adhere to Locked Door policy if in effect.16. Understand and be able to execute all security and emergency protocols.17. Report any customer accident or injury the Manager on duty.18. Understand and adhere to all Little General corporate and handbook policies.19. Report any problem to the Manager on Duty.20. Complete Daily Shift Report at the end of each shift.21. Other duties as may be assigned.