Store Clerks

LITTLE GENERAL STORE INC; Grafton (WV); On-site; USD 23,000 - 29,000; Full time

Job summary

LITTLE GENERAL STORE INC is seeking a Customer Service Representative to serve as the primary customer contact. You will handle sales, help customers locate products, stock shelves and keep the store clean and safe.

Must be at least 18 years old to sell tobacco, lottery, and alcohol. Responsibilities include processing payments, upselling, promoting loyalty programs, and adhering to state requirements for regulated products.

Qualifications

• Strong communication and interpersonal skills.
• Ability to greet customers professionally and manage inquiries.
• Basic math for payments and giving correct change.
• Knowledge of store policies on tobacco, alcohol and lottery sales.

Responsibilities

• Present a well-groomed, professional image at all times.
• Greet and welcome customers with a smile.
• Help customers locate products when needed.
• Upsell related products when appropriate.
• Record sales on the cash register and collect payment; provide correct change.
• Understand and follow all approved payment systems and transaction processes.
• Follow state laws regarding lottery, alcohol and tobacco sales.
• Promote enrollment in Loyalty Programs (e.g., Plenti).
• Observe the store for suspicious activity and report to the Manager on duty.
• Monitor gas pumps to prevent drive-off theft and report incidents.
• Report malfunctioning equipment or systems to the Manager on duty.
• Stock coolers and shelves; ensure products are available and priced.
• Maintain sanitary conditions in food service areas per local health standards.
• Participate in cleaning and maintaining a safe store environment.
• Adhere to Locked Door policy if in effect.
• Understand and execute security and emergency protocols.
• Report customer accidents or injuries to the Manager on duty.
• Adhere to corporate and handbook policies.
• Report any problem to the Manager on Duty.
• Complete Daily Shift Report at end of shift.
• Other duties as assigned.

Skills

Customer service

Cash handling

Upselling

Loyalty programs

Stocking and merchandising

Attention to detail

Safety and sanitation

Communication

Teamwork

Job description

Position Overview: The Customer Service Representative is Little General’s primary customer contact. They perform all sales transactions, make sure the store is properly stocked, and share in the duties of keeping the store clean and safe. Must be minimum eighteen (18) years of age to sell tobacco, lottery products and alcohol.Position Classification: Full Time or Part TimePosition Reports To: Retail Store Manager and/or Assistant ManagerMinimum Education: Must be able to speak, read and write in English.Physical Demands:• Ability to lift, push, pull, and carry boxes and /or equipment weighing up to 50 pounds;• Ability to stand and walk for extended periods of time (95%), Sitting (5%);• Ability to climb, balance, reach, grab, stoop, crawl, bend, and crouch for extended periods;• Ability to use close, distant, color and peripheral vision, depth perception and visual focus.• Ability to smell and identify odors;• Ability to clearly hear and interpret voice commands and telephone communications;Primary Responsibilities:1. Present a well-groomed, professional image at all times.2. Have a positive attitude. Greet and welcome all customers with a smile.3. Help customers locate product(s) whenever necessary.4. “Upsell” related products whenever appropriate.5. Record all sales on cash register and collect payment. Provide correct change if required.6. Understand all approved payment systems and transaction processes.7. Understand and strictly follow state laws regarding lottery, alcohol and tobacco sales.8. Promote enrollment and participation in all Loyalty Programs. (Plenti, BP, etc.)9. Closely observe property and report any suspicious activity to the Manager on duty.10. Monitor gas pumps to prevent “drive off” theft. Report all occurrences to Manager on duty.11. Report any malfunctioning equipment or systems to the Manager on duty.12. Stock coolers and shelves to ensure products are available and properly priced.13. Maintain sanitary conditions in all food service areas to meet local health standards.14. Actively participate in cleaning and maintaining a safe store.15. Adhere to Locked Door policy if in effect.16. Understand and be able to execute all security and emergency protocols.17. Report any customer accident or injury the Manager on duty.18. Understand and adhere to all Little General corporate and handbook policies.19. Report any problem to the Manager on Duty.20. Complete Daily Shift Report at the end of each shift.21. Other duties as may be assigned.