Store Clerks

LITTLE GENERAL STORE INC; Glen Jean (WV); On-site; USD 21,000 - 32,000; Full time

Job summary

Little General Store Inc. in Glen Jean, West Virginia, seeks a Customer Service Representative to handle all sales transactions, greet customers, and ensure the store is stocked and clean. The role requires maturity, reliability, and adherence to state laws on tobacco, alcohol, and lottery.

Strong English communication and a friendly, professional image are essential. As the primary store contact, you will upsell items, manage loyalty program enrollments, monitor safety, and report any issues to

Qualifications

• Must be at least 18 years old to sell tobacco, lottery, and alcohol.
• Ability to stand for extended periods and lift up to 50 pounds.
• Proficiency in English (written and spoken).

Responsibilities

• Present a well-groomed, professional image at all times.
• Greet and welcome all customers with a smile.
• Help customers locate product(s) and upsell related items.
• Record sales on cash register and handle payments with correct change.
• Follow all approved payment systems and transaction processes.
• Strictly follow state laws regarding lottery, alcohol and tobacco.
• Promote enrollment in Loyalty Programs (Plenti, BP, etc.).
• Observe property and report suspicious activity to the Manager on duty.
• Monitor gas pumps to prevent drive-off theft and report incidents.
• Stock coolers and shelves; maintain sanitary conditions
• Adhere to safety, security, and emergency protocols
• Report accidents or injuries to the Manager on duty
• Adhere to corporate policies and complete the Daily Shift Report
• Other duties as assigned

Skills

Customer service

Upselling

Cash handling

Product knowledge

Loyalty programs

Lottery/tobacco/alcohol laws

Security awareness

Teamwork

Communication

Education

English proficiency

Tools

POS Systems

Job description

Position Overview: The Customer Service Representative is Little General’s primary customer contact. They perform all sales transactions, make sure the store is properly stocked, and share in the duties of keeping the store clean and safe. Must be minimum eighteen (18) years of age to sell tobacco, lottery products and alcohol.Position Classification: Full Time or Part TimePosition Reports To: Retail Store Manager and/or Assistant ManagerMinimum Education: Must be able to speak, read and write in English.Physical Demands:• Ability to lift, push, pull, and carry boxes and /or equipment weighing up to 50 pounds;• Ability to stand and walk for extended periods of time (95%), Sitting (5%);• Ability to climb, balance, reach, grab, stoop, crawl, bend, and crouch for extended periods;• Ability to use close, distant, color and peripheral vision, depth perception and visual focus.• Ability to smell and identify odors;• Ability to clearly hear and interpret voice commands and telephone communications;Primary Responsibilities:1. Present a well-groomed, professional image at all times.2. Have a positive attitude. Greet and welcome all customers with a smile.3. Help customers locate product(s) whenever necessary.4. “Upsell” related products whenever appropriate.5. Record all sales on cash register and collect payment. Provide correct change if required.6. Understand all approved payment systems and transaction processes.7. Understand and strictly follow state laws regarding lottery, alcohol and tobacco sales.8. Promote enrollment and participation in all Loyalty Programs. (Plenti, BP, etc.)9. Closely observe property and report any suspicious activity to the Manager on duty.10. Monitor gas pumps to prevent “drive off” theft. Report all occurrences to Manager on duty.11. Report any malfunctioning equipment or systems to the Manager on duty.12. Stock coolers and shelves to ensure products are available and properly priced.13. Maintain sanitary conditions in all food service areas to meet local health standards.14. Actively participate in cleaning and maintaining a safe store.15. Adhere to Locked Door policy if in effect.16. Understand and be able to execute all security and emergency protocols.17. Report any customer accident or injury the Manager on duty.18. Understand and adhere to all Little General corporate and handbook policies.19. Report any problem to the Manager on Duty.20. Complete Daily Shift Report at the end of each shift.21. Other duties as may be assigned.