Store Clerks

LITTLE GENERAL STORE INC; Mount Nebo (WV); On-site; USD 26,000 - 36,000; Full time

Job summary

Little General Store Inc. in Mount Nebo, WV is hiring a Customer Service Representative to be the store's main contact with customers. You will complete sales on the register, assist shoppers, stock shelves, and maintain cleanliness and safety across the store.

The role requires good communication, the ability to upsell, and compliance with state laws on tobacco, alcohol and lottery. Join a small team dedicated to friendly service and safe, well-stocked aisles.

Qualifications

• Must be able to speak, read and write in English.
• Experience in retail customer service preferred.
• Ability to lift up to 50 pounds and stand for long periods.

Responsibilities

• Present a well-groomed, professional image at all times.
• Greet and welcome customers with a smile.
• Help customers locate products and upsell related items.
• Record sales on cash register and provide correct change.
• Understand and follow all payment systems and transaction processes.
• Follow state laws on lottery, alcohol and tobacco sales.
• Promote enrollment in loyalty programs.
• Monitor store and report suspicious activity to management.
• Oversee gas pumps to prevent theft and report incidents.
• Report malfunctioning equipment to management.
• Stock shelves and ensure pricing is accurate.
• Maintain sanitary conditions in food service areas.
• Participate in cleaning and safety practices.
• Follow security protocols and emergency procedures.
• Report customer accidents or injuries to management.
• Adhere to corporate policies and complete daily shift reports.
• Assist with other duties as assigned.

Skills

Customer service

Upselling

Cash handling

Communication

English literacy

Stocking & merchandising

Tools

Cash register

POS systems

Payment processing

Job description

Position Overview: The Customer Service Representative is Little General’s primary customer contact. They perform all sales transactions, make sure the store is properly stocked, and share in the duties of keeping the store clean and safe. Must be minimum eighteen (18) years of age to sell tobacco, lottery products and alcohol.Position Classification: Full Time or Part TimePosition Reports To: Retail Store Manager and/or Assistant ManagerMinimum Education: Must be able to speak, read and write in English.Physical Demands:• Ability to lift, push, pull, and carry boxes and /or equipment weighing up to 50 pounds;• Ability to stand and walk for extended periods of time (95%), Sitting (5%);• Ability to climb, balance, reach, grab, stoop, crawl, bend, and crouch for extended periods;• Ability to use close, distant, color and peripheral vision, depth perception and visual focus.• Ability to smell and identify odors;• Ability to clearly hear and interpret voice commands and telephone communications;Primary Responsibilities:1. Present a well-groomed, professional image at all times.2. Have a positive attitude. Greet and welcome all customers with a smile.3. Help customers locate product(s) whenever necessary.4. “Upsell” related products whenever appropriate.5. Record all sales on cash register and collect payment. Provide correct change if required.6. Understand all approved payment systems and transaction processes.7. Understand and strictly follow state laws regarding lottery, alcohol and tobacco sales.8. Promote enrollment and participation in all Loyalty Programs. (Plenti, BP, etc.)9. Closely observe property and report any suspicious activity to the Manager on duty.10. Monitor gas pumps to prevent “drive off” theft. Report all occurrences to Manager on duty.11. Report any malfunctioning equipment or systems to the Manager on duty.12. Stock coolers and shelves to ensure products are available and properly priced.13. Maintain sanitary conditions in all food service areas to meet local health standards.14. Actively participate in cleaning and maintaining a safe store.15. Adhere to Locked Door policy if in effect.16. Understand and be able to execute all security and emergency protocols.17. Report any customer accident or injury the Manager on duty.18. Understand and adhere to all Little General corporate and handbook policies.19. Report any problem to the Manager on Duty.20. Complete Daily Shift Report at the end of each shift.21. Other duties as may be assigned.