Store Associate Manager: Lead Culture & Customer Experience

J.Crew; Vienna (VA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Competitive base pay and bonus

Up to 60% discount on branded product

Competitive PTO and holidays

401(k) plan with company matching

Medical, dental, vision, life ins.

Discounts on entertainment, travel, &

See full list of benefits here

Job summary

J.Crew in Vienna, VA is seeking an Associate Manager to lead a store team with a focus on profitability and brand loyalty. You will coach staff, ensure exceptional service, and model the J.Crew experience across selling, operations, and guest engagement.

You will own a division such as Visual Merchandising or Operations, collaborate with the Store Director, and step into other roles as needed to drive results. Flexibility for scheduling including nights and weekends is required.

Qualifications

• 3+ years of full-time retail management experience
• Passionately support our brand, customers, and teams
• Scheduling flexibility, including nights, weekends and holidays

Responsibilities

• Collaborate with the Store Director to maximize profitability and brand connection
• Own designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling)
• Manage store operations, systems, and technology while ensuring accountability
• Support Store Director with recruiting, training and development efforts
• Partner with Store Director and management team to curate a collaborative working environment
• Ensure the team is always on track to exceed goals and provide best-in-class customer service
• Develop innovative ways to engage the community and build loyalty through events
• Step into a variety of roles on the sales floor when needed

Job description

J.Crew in Vienna, VA is seeking an Associate Manager to lead a store team with a focus on profitability and brand loyalty. You will coach staff, ensure exceptional service, and model the J.Crew experience across selling, operations, and guest engagement.

You will own a division such as Visual Merchandising or Operations, collaborate with the Store Director, and step into other roles as needed to drive results. Flexibility for scheduling including nights and weekends is required.