Store Associate -Delivery Pick Up

Blue Ridge Humane; Hendersonville (NC); On-site; USD 48,712,000 - 53,726,000; Full time

Job summary

Blue Ridge Humane in Hendersonville, NC, is seeking a Store Associate – Donation Intake to assist the Thrift Store Manager with daily operations and donor interactions. The role supports volunteers, manages donation flow, prices items, maintains a safe shop atmosphere, and requires the ability to lift up to 50 lbs and work outdoors.

Starting pay is $17.00–$18.75 per hour, based on experience. The successful candidate will be collaborative and reliable, engaging with the public, donors and staff

Qualifications

• High School Diploma preferred.
• Ability to utilize dollies and other moving equipment.
• Must share Blue Ridge Humane Society’s commitment to animals.
• Highly motivated and self-directed.
• Ability to work with a diverse population and establish and maintain effective and harmonious working relationships with the public, donors, volunteers, staff, and management in a respectful and courteous manner.

Responsibilities

• Provide excellent customer service by greeting customers professionally.
• Assist in setting up the donation tables in the morning before opening.
• Set up the outdoor sales area prior to the store opening and move heavy furniture if needed.
• Price outdoor items using designated pricing supplies.
• Communicate with customers, staff and volunteers.
• Direct donors to alternate organizations for non-accepted items.
• Sort donated items to ensure suitability for sale.
• Facilitate donation receipt requests.
• Dispose of store trash and recycling.
• Assist with lifting/moving heavy items and during pickups.
• Complete all other duties as assigned.

Skills

Customer service

Communication

Teamwork

Public interaction

Education

High School Diploma

Job description

Description

Job Title: Store Associate – Donation Intake

Department: Thrift Store

Position Status: Full-Time, Non-Exempt

Reports To: Thrift Store Manager

Schedule: Tuesday – Saturday (40 Hours per week)

Starting Pay: $17.00 - 18.75 per hour (Based on experience)

POSITION SUMMARY:

The Store Associate assists the Thrift Store Manager with conducting the daily operation of the BRHS Thrift Store in a constantly changing environment. This includes: assisting with the daily flow of store merchandise; communicating and interacting with customers, volunteers, and donors; encouraging and supporting volunteers; facilitating a safe and healthy working and shopping environment for donors, customers, volunteers, and staff.

DUTIES & RESPONSIBILITIES

Including but not limited to:

• Provide excellent customer service by greeting and acknowledging all customers in a friendly, professional manner and provide quick, responsive assistance.
• Assist in setting up the donation tables in the morning before the store opens.
• Set up the outdoor sales area prior to the store opening; this includes setting up traffic cones, moving outdoor merchandise racks, and sometimes moving heavy furniture into the outdoor area.
• Price outdoor items accordingly by using the designated pricing supplies.
• Communicate and maintain relationships with customers, store staff, and volunteers.
• Familiarize yourself with the items we do and do not accept. Direct donors to alternate organizations for non-accepted items they may wish to donate elsewhere.
• Use good judgement when sorting through donated items to determine if they are appropriate for the sales floor (i.e. do not bring items inside the store that are ripped, stained, torn, broken, etc).
• Facilitate donation receipt requests.
• Communicate when items need to be disposed of or taken to storage.
• Responsible for maintaining a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping storage areas clean and organized, securing doors and gates, and monitoring for potential theft or security risks.
• Responsible for discarding the store trash and recycling.
• Assist with the lifting/moving of heavy furniture and accompany other staff members during scheduled pickups of large donation items
• Responsible for completing all other duties as assigned

Work is evaluated by periodic checks for overall effectiveness and results achieved. Written evaluations are done at the end of the initial probationary and annually thereafter on the anniversary date. The Executive Director sets operational guidelines and presents them in the Employee Handbook and in department Standard Operating Procedures.

professional work environment with a culture that promotes innovation, compassion and excellence.

QUALIFICATIONS, WORK ENVIRONMENT, & PHYSICAL DEMANDS:

• High School Diploma preferred
• Ability to utilize dollies and other moving equipment.
• Must share Blue Ridge Humane Society’s commitment to animals
• Highly motivated and self-directed
• Ability to work with a diverse population and establish and maintain effective and harmonious working relationships with the public, donors, volunteers, staff, and management in a respectful and courteous manner.
• Good judgment when dealing with the public, decision-making, and dealing with confidential information.
• Ability to effectively handle difficult interpersonal situations, including tactfully handling of angry and upset individuals when necessary.
• Must be willing to work outdoors in varying temperatures and weather conditions.
• This position requires that the individual be able to stand, stoop, walk, crawl, kneel, crouch, and sit for periods of time. The ability to lift a minimum of 50lbs. and maneuver large, cumbersome objects. This individual may be working with potential biohazards related to animal exposure (airborne allergens, contact reactions) and may be exposed to animal diseases and/or diseased animals. Must be able to work safely with a variety of cleaning materials.
• Must love animals AND people!

Must be willing to give permission for a background check and a DMV report. Must possess a valid unrestricted driver’s license with a driving record acceptable by Blue Ridge Humane Society’s insurance carrier. May be asked to submit to drug testing during employment.

Blue Ridge Humane Society provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Blue Ridge Humane Society complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and