Store Associate -Delivery Pick Up

Blue Ridge Humane Society; Hendersonville (NC); On-site; USD 48,712,000 - 53,726,000; Full time

Job summary

Blue Ridge Humane Society is seeking a Store Associate – Donation Intake for its Thrift Store in Hendersonville, NC. You will assist with daily operations, greet customers, manage donation flow, and support volunteers while ensuring a safe, welcoming shopping environment.

Starting pay $17.00–$18.75 per hour, full-time, 40 hours/week, with a schedule Tue–Sat. Candidates should be able to lift up to 50 lbs, work outdoors in varying weather, and pass background and DMV checks.

Qualifications

• High School Diploma preferred; willingness to learn and support a thrift store team.
• Ability to use moving equipment (dollies) and lift up to 50 lbs.
• Commitment to animals and the Blue Ridge Humane Society's mission.
• Self-motivated, organized, and able to work with a diverse public and volunteers.
• Good judgment when handling donations, customers, and safety procedures.

Responsibilities

• Provide excellent customer service by greeting customers in a friendly, professional manner.
• Assist with setting up donation areas and outdoor sales prep before opening.
• Price outdoor items using designated pricing supplies and maintain order.
• Communicate with customers, staff, and volunteers; support volunteer coordination.
• Ensure a safe, clean, and secure work environment; monitor for hazards and theft.
• Assist with donation receipts, item screening, and directing donors to alternative organizations if needed.
• Handle heavy items and assist with scheduled pickups as required.
• Complete other duties as assigned by the Thrift Store Manager.

Skills

Customer service

Team coordination

Safety awareness

Physical stamina

Background checks

Education

High School Diploma pref.

Tools

Dollies

Job description

Description

Job Title: Store Associate – Donation Intake

Department: Thrift Store

Position Status: Full-Time, Non-Exempt

Reports To: Thrift Store Manager

Schedule: Tuesday – Saturday (40 Hours per week)

Starting Pay: $17.00 - 18.75 per hour (Based on experience)

POSITION SUMMARY:

The Store Associate assists the Thrift Store Manager with conducting the daily operation of the BRHS Thrift Store in a constantly changing environment. This includes: assisting with the daily flow of store merchandise; communicating and interacting with customers, volunteers, and donors; encouraging and supporting volunteers; facilitating a safe and healthy working and shopping environment for donors, customers, volunteers, and staff.

DUTIES & RESPONSIBILITIES

Including but not limited to:

• Provide excellent customer service by greeting and acknowledging all customers in a friendly, professional manner and provide quick, responsive assistance.
• Assist in setting up the donation tables in the morning before the store opens.
• Set up the outdoor sales area prior to the store opening; this includes setting up traffic cones, moving outdoor merchandise racks, and sometimes moving heavy furniture into the outdoor area.
• Price outdoor items accordingly by using the designated pricing supplies.
• Communicate and maintain relationships with customers, store staff, and volunteers.
• Familiarize yourself with the items we do and do not accept. Direct donors to alternate organizations for non-accepted items they may wish to donate elsewhere.
• Use good judgement when sorting through donated items to determine if they are appropriate for the sales floor (i.e. do not bring items inside the store that are ripped, stained, torn, broken, etc).
• Facilitate donation receipt requests.
• Communicate when items need to be disposed of or taken to storage.
• Responsible for maintaining a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping storage areas clean and organized, securing doors and gates, and monitoring for potential theft or security risks.
• Responsible for discarding the store trash and recycling.
• Assist with the lifting/moving of heavy furniture and accompany other staff members during scheduled pickups of large donation items
• Responsible for completing all other duties as assigned

Work is evaluated by periodic checks for overall effectiveness and results achieved. Written evaluations are done at the end of the initial probationary and annually thereafter on the anniversary date. The Executive Director sets operational guidelines and presents them in the Employee Handbook and in department Standard Operating Procedures.

professional work environment with a culture that promotes innovation, compassion and excellence.

QUALIFICATIONS, WORK ENVIRONMENT, & PHYSICAL DEMANDS:

• High School Diploma preferred
• Ability to utilize dollies and other moving equipment.
• Must share Blue Ridge Humane Society’s commitment to animals
• Highly motivated and self-directed
• Ability to work with a diverse population and establish and maintain effective and harmonious working relationships with the public, donors, volunteers, staff, and management in a respectful and courteous manner.
• Good judgment when dealing with the public, decision-making, and dealing with confidential information.
• Ability to effectively handle difficult interpersonal situations, including tactfully handling of angry and upset individuals when necessary.
• Must be willing to work outdoors in varying temperatures and weather conditions.
• This position requires that the individual be able to stand, stoop, walk, crawl, kneel, crouch, and sit for periods of time. The ability to lift a minimum of 50lbs. and maneuver large, cumbersome objects. This individual may be working with potential biohazards related to animal exposure (airborne allergens, contact reactions) and may be exposed to animal diseases and/or diseased animals. Must be able to work safely with a variety of cleaning materials.
• Must love animals AND people!

Must be willing to give permission for a background check and a DMV report. Must possess a valid unrestricted driver’s license with a driving record acceptable by Blue Ridge Humane Society’s insurance carrier. May be asked to submit to drug testing during employment.

Blue Ridge Humane Society provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Blue Ridge Humane Society complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and