Store Assistant Manager

Ben Bridge Jeweler Inc in; Seattle (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager for its flagship location in Seattle. The ideal candidate will have a passion for fine jewelry and luxury sales, bringing at least three years of experience in customer service and sales. This role involves supporting the store manager in hiring, training, and developing a team of sales associates while ensuring a positive shopping experience for customers. With a focus on teamwork and achieving sales goals, this position offers an exciting opportunity to grow within a company that values its employees and community. Join a team that is dedicated to delivering exceptional service and building lasting relationships with customers.

Benefits

Health and Welfare Benefits

Employee Merchandise Discounts

Paid Training

Paid Time Off

401(k) Plan with Company Match

Monthly Sales Bonus

Flexible Scheduling

Certification from Gemological Institute of America

Qualifications

• 3+ years of experience in sales or customer service.
• 1-2 years in training or coaching roles.
• Proficiency in technology and CRM platforms.

Responsibilities

• Support store manager in hiring and training new associates.
• Prioritize daily operations and assign tasks.
• Provide excellent customer service and handle escalated issues.

Skills

Customer Service

Sales Techniques

Communication Skills

Organizational Skills

Problem Solving

Education

High School Diploma

Advanced Degree

Tools

CRM Platform

MS Office

Job description

We have been in business for over 110 years and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has thirty-six stores, across the Western United States. We are committed to serving our customers with a quality experience and jewelry that will be treasured for generations. Jewelry is more than just an adornment. It is a means of expression, love, personality and history. Its meaning only grows with time. We don't sell to a customer just once; we want to be their jeweler for life!

Ben Bridge Jeweler's Flagship store in Downtown Seattle is seeking an Assistant Store Manager. Our ideal candidate will have fine jewelry and/or watch sales experience, or other luxury sales experience.

We are looking for Assistant Store Managers who are motivated about their job and want to grow within our company. They will consistently deliver a great experience. If you are detail-oriented, highly organized, enjoy setting meaningful goals, and most importantly consistently achieves them, then this job is for you! The selected Assistant Store Manager will have a positive attitude, passion and enthusiasm for Ben Bridge jeweler, our community and our people.

The Assistant Store Manager supports the Store Manager with hiring, training, developing and coaching store Sales Associates. Operates as Manager of the store in Store Manager's absence. Oversees prioritization of daily tasks in the store. This position role models operating procedures in the daily business.

Primary Duties and Responsibilities:

• Supports the store manager in hiring new talent by reviewing applications, scheduling, screening and interviewing candidates
• Trains new hires in store procedures and company policies. Provides feedback to new associate on selling techniques.
• Collaborates with store manager to help coach and develop store associates in selling, new procedures and growth opportunities
• Prioritizes daily retail operations of the store and assigns tasks. May help with staffing schedules.
• Participation store meetings, Salesfloor expectations and standards, and payroll tasks
• Provides first response to difficult associate and/or customer interactions, and oversees discounts in Store Manager's absence.
• Cultivates an in-depth knowledge of products to provide the best experience for the customer. Ensures all store associates are well informed on the Ben Bridge history, strategy, brand and culture
• Leads by example by following store expectations and adhering to company policies and procedures
• Works with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance
• Facilitates the updates to the visual merchandising and store displays. Ensures all displays are completed per marketing department's standards.
• Organizes and maintains the back office and storage space in the store
• Ensures maintaining accurate inventory of all merchandise and merchandise security
• Functions as a Keyholder with responsibilities for opening and closing store. Available for afterhours maintenance
• Other duties as assigned

Education and Experience:

• 3 or more years' experience in selling or customer service
• 1 – 2 years' experience in training, coaching, development or hiring
• High School diploma or equivalent. Advanced Degree is preferred.
• Proficiency in technology (CRM Platform, MS Office - Outlook, Word, Excel)

Knowledge and Skills:

• Minimum AJP or earn within first year of employment
• GIA certifications or equivalent certifications are preferred
• Bilingual is a plus
• Flexibility with work schedule including evenings, weekends and holidays
• Strong communication (written, verbal) and interpersonal skills
• Provides an outstanding customer experience and handle escalated customer challenges
• Flexibility to work with a variety of personalities
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Ability to brainstorm and problem-solve with a cross section of functional teams
• Develop selling skills in team members to achieve store goals
• Experience with business acumen and key performance indicators

WORKING STANDARDS

• Ability to lift up to 25 pounds may be required
• Ability to bend, stoop, twist and stand for long periods of time
• Shift times will vary

Range: $22.74 - $27.31 per hour + monthly sales bonus

Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.

The full-time schedule is designed to provide flex staffing during key events and peak selling times. As a full-time associate, you will be eligible for health and welfare benefits in addition to sales bonus, monthly incentives and SPIFFs. Other benefits include employee merchandise discounts, paid training and paid time off, such as: vacation, holidays, bereavement and jury duty. Paid training includes certification from the Gemological Institute of America (following completion of one year service time). In addition to our medical, dental and vision insurance, Ben Bridge Jeweler also offers a 401(k) plan with a company match.

Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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