Store Assistant Manager

FALCON HOME HEALTH AND HOSPICE; Florence (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

St. Vincent de Paul Northern Kentucky is seeking a Retail Assistant Manager to lead daily store operations, model Vincentian values, and support a welcoming environment for customers, donors, and volunteers.

The role emphasizes on-floor leadership, staff development, and cross-department collaboration to ensure efficient, compassionate service and adherence to store standards.

Qualifications

• 2+ years of retail or supervisory experience; nonprofit or service-oriented background preferred.
• Strong interpersonal and leadership skills; able to motivate others with compassion.
• Proficiency with basic point-of-sale systems and Microsoft Office tools.

Responsibilities

• Welcome customers and donors with warmth and gratitude reflecting Vincentian values.
• Explain impact of purchases, donations, and assistance programs to build mission awareness.
• Address customer concerns respectfully and in line with SVdP policies.

Skills

Leadership

Interpersonal skills

Customer service

Time management

Tools

Point-of-sale systems

Microsoft Office

Job description

Position: Retail Assistant Manager
Reports To: Retail Store Manager
Collaborates With: Volunteer Coordinator, Internal Operations Manager, Processing Center Team, Programs Team

The Retail Assistant Manager at St. Vincent de Paul Northern Kentucky supports daily store operations while embodying the mission of service, dignity, and compassion. This is a highly engaged, floor-based leadership role focused on real-time team support, operational execution, and collaboration across departments, under the direction of the Store Manager.

This role helps ensure a welcoming, values-driven environment for customers, donors, volunteers, and neighbors in need. The Assistant Manager plays a vital part in ensuring that every donation and customer interaction is handled with efficiency, care, and dignity while supporting team development and maintaining store standards.

Key Responsibilities

• Welcome all customers and donors with warmth, professionalism, and gratitude that reflects our Vincentian values
• Communicate the impact of purchases, donations, and assistance programs to build customer connection and mission awareness
• Assist with resolving customer concerns respectfully, reinforcing SVdP values
• Ensure neighbors using vouchers or seeking assistance are treated with dignity, respect, and compassion
• Serve as a visible leader on the floor, supporting team productivity and modeling customer service excellence
• Assist with training, coaching, and mentoring team members, including Retail Associates and Retail Donation Associates
• Mentor and develop high-performing team members, identifying those ready to take on Keyholder or other leadership responsibilities.
• Help maintain appropriate staffing levels, monitor staff break compliance, and ensure smooth shift transitions
• Support scheduling and timekeeping as needed, in coordination with the Store Manager
• Reinforce store policies and procedures while fostering a positive and inclusive team culture
• Serve as the manager on duty in the absence of the Store Manager, using sound judgment to address customer, staff, or operational needs in alignment with SVdP policies

Retail Operations

• Assist in maintaining clean, organized, and well-merchandised sales floors that reflect SVdP's standards
• Support inventory flow through pricing, stocking, and visual merchandising strategies
• Contribute to achieving sales goals by adjusting floor coverage, supporting promotions, and keeping the team focused
• Perform opening and closing procedures, register balancing, and secure deposit handling as needed

Safety & Compliance

• Monitor the store for cleanliness, safety, and accessibility concerns
• Help ensure compliance with SVdP policies and procedures across staff and volunteers
• Support incident reporting and inventory accuracy
• Support team awareness of theft risks and report suspicious activity in coordination with the Store Manager.

Collaboration with Internal Operations Manager

• Implement in-store signage, promotions, and event support in coordination with the Internal Operations Manager (IOM)
• Maintain store presentation and communication materials in alignment with organizational goals

• Collaborate with the Volunteer Coordinator to ensure that volunteer shifts are aligned with daily store needs and that volunteers are properly prepared, trained, and supported.
• Welcome and supervise volunteers during shifts, ensuring task readiness, meaningful engagement, and alignment with our mission of service and dignity.
• Provide guidance and coaching in a humble and respectful manner, encouraging personal growth and engagement in service. Consult with the Volunteer Coordinator for recurring or escalated concerns.
• Assist with clock-in/out procedures and communicate any time-tracking concerns to the Volunteer Coordinator.
• Support group volunteer activities by preparing task lists, providing position orientation, and supervising groups during their shift.
• When the Volunteer Coordinator is unavailable, help lead group introductions, assign tasks, and collect waivers as needed.

Programs & Neighbor Support

• Treat all neighbors in need with compassion and dignity, upholding SVdP values
• Provide guidance and referrals to the Help Line or Resource Directory when neighbors request assistance
• Stay informed about SVdP programs and help communicate updates to team members
• Report any concerns about voucher misuse or procedural issues to the Store Manager or Programs Director

Job Requirements

• 2+ years of retail or supervisory experience (nonprofit or service-oriented environment preferred)
• Alignment with SVdP's mission and values
• Strong interpersonal and leadership skills; ability to motivate others while maintaining a compassionate presence
• Proficiency with basic point-of-sale systems and Microsoft Office tools
• Availability to work evenings, weekends, and rotating shifts as needed
• Ability to perform physical retail tasks (standing, lifting up to 50 lbs, bending, etc.)
• Strong customer service instincts, with the ability to respond compassionately and professionally in a fast-paced environment

Performance Expectations

• Maintain a strong daily floor presence, spending approximately 80% of the time engaged with team members, volunteers, and customers to ensure real-time operational support, coaching, and service delivery.
• Ensure smooth and mission-aligned store operations by supporting customer service, sales floor coverage, merchandise flow, and team coordination in collaboration with the Store Manager.
• Foster a respectful, mission-driven team culture by modeling Vincentian values, supporting peer development, and reinforcing expectations through consistent, compassionate leadership.
• Support the achievement of store goals by helping drive sales initiatives, maintaining safety standards, and ensuring accurate execution of opening/closing, register, and inventory procedures.
• Support meaningful volunteer engagement by preparing daily task assignments, providing on-the-floor training and supervision, and collaborating with the Volunteer Coordinator to ensure volunteer shifts are well-organized and impactful.
• Collaborate effectively with the Store Manager, Internal Operations Manager, Processing Center, Programs Director, and Volunteer Services to ensure store operations remain coordinated, informed, and aligned with organizational priorities.