Retail Manager

Catholic Charities Serving Central Washington; Union Gap (WA); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement 403(b) plan with company-m

Paid holidays

Paid Time Off (PTO)

Education Assistance Program

Job summary

The Retail Manager at Catholic Charities Serving Central Washington's St. Vincent Center leads daily retail operations, merchandising, customer service, cashier processes, and inventory flow to support mission-driven store goals.

You will supervise staff and volunteers, develop schedules, provide coaching, and ensure a welcoming shopping environment while maintaining standards and safety. Collaborate with center leadership on planning, community engagement, revenue generation, and program

Qualifications

• High school diploma or equivalent preferred.
• 2 years of retail, merchandising, customer service, or supervisory experience preferred.
• Experience in nonprofit or mission-driven environment preferred.
• Experience in a thrift store environment preferred.
• Strong leadership, communication, organizational, and team-building skills.
• Proficiency with Microsoft Office, Excel, POS systems, and related software.

Responsibilities

• Lead daily retail operations, merchandising, customer service, cashier functions and store presentation.
• Oversee staff and volunteers; schedule coverage and supervise performance.
• Achieve daily stocking, sales, and customer service goals.
• Monitor sales trends and inventory flow to improve efficiency.
• Maintain clean, organized, safe, and visually appealing retail areas.
• Oversee cash handling, transactions, and financial reporting.
• Coordinate with leadership on planning, community engagement and revenue generation.
• Recruit, train, and supervise volunteers.

Skills

Leadership

Communication

Team-building

Organizational skills

Retail operations

Customer service

Data tracking

Staff coaching

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

POS systems

Email platforms

Operational tracking software

Job description

Position Summary

The Retail Manager is responsible for leading the daily retail operations at St. Vincent Center, including merchandising, customer service, cashier operations, inventory flow, and overall sales floor presentation. This role oversees retail staff and volunteers, supports daily sales and stocking goals, maintains merchandising and customer service standards, and helps ensure efficient, welcoming, and mission-driven store operations that support Catholic Charities’ mission of Bringing Hope to Life. The Retail Manager serves as a member of the St. Vincent Center leadership team and works collaboratively to support operational planning, product flow, community engagement, revenue generation, and the overall success of St. Vincent Center.

Summary

The Retail Manager is responsible for leading the daily retail operations at St. Vincent Center, including merchandising, customer service, cashier operations, inventory flow, and overall sales floor presentation. This role oversees retail staff and volunteers, supports daily sales and stocking goals, maintains merchandising and customer service standards, and helps ensure efficient, welcoming, and mission-driven store operations that support Catholic Charities’ mission of Bringing Hope to Life. The Retail Manager serves as a member of the St. Vincent Center leadership team and works collaboratively to support operational planning, product flow, community engagement, revenue generation, and the overall success of St. Vincent Center.

Responsibilities

Staff Supervision & Support

• Conduct hiring activities in accordance with agency policy
• Provide regular supervision, coaching, guidance and annual evaluations to assigned staff
• Develop staff schedules to ensure adequate daily coverage and operational efficiency
• Foster a positive, team-oriented culture that reflects Catholic Charities’ mission and values
• Lead regular retail team meetings and communicate goals, expectations and updates

Retail Operations & Merchandising

• Oversee daily retail operations, merchandising, customer service, cashier functions, and overall store presentation
• Maintain clean, organized, safe, and visually appealing retail areas, fixtures, displays, storage spaces, and workstations
• Lead the retail team in achieving daily stocking, sales, customer service, and operational goals
• Monitor sales floor productivity, stocking levels, product flow, customer trends, and workflow efficiency to support department performance and customer experience
• Ensure merchandise is displayed, replenished, priced, and signed in an organized and accessible manner consistent with store standards
• Oversee register procedures, customer transactions, and front-end accountability
• Identify opportunities to improve merchandising, operational efficiency, customer experience, and overall store performance

Community Engagement & Program Support

• Serve as welcoming, community facing representative of Catholic Charities and St Vincent Center through daily customer interaction and retail leadership
• Support awareness of Catholic Charities programs, outreach efforts, voucher and Light of Hope programs, community partnerships, and available resources for individuals and families in need
• Assist with retail related programs, community partnerships, classes, job training opportunities, and service referrals connected to St Vincent Center operations
• Help foster a welcoming, mission-centered environment and positive relationships with customers, donors, volunteers, and community partners

Cash Handling & Financial Reporting

• Oversee retail sales reporting, cash handling procedures, and financial processes for both cash and non-cash transactions
• Ensure register accuracy, daily reconciliations, deposits, and financial reporting are completed in accordance with agency procedures and financial controls
• Monitor sales trends, department performance, and operational metrics to support accountability, revenue goals, and operational planning

Volunteer Coordination

• Partner with Catholic Charities Volunteer Programs and community agencies to recruit, support, train, and provide daily supervision for volunteers at St. Vincent Center
• Oversee SVC volunteers, ensuring they engage in meaningful, productive roles that support customer experience, store operations, and the mission of Catholic Charities

Collaboration & Communication

• Work closely with St. Vincent Center leadership to support strong communication, teamwork, product flow, inventory movement, processing priorities, sales floor needs, stocking goals, and overall store operations
• Promote a positive, solutions-focused team environment built on communication, accountability, collaboration, and mutual support
• Support cross-training and teamwork between departments to maintain operational flexibility
• Represent Catholic Charities in a professional and mission-centered manner
• Participate in annual performance evaluations and perform other duties as assigned to support the success of St. Vincent Center

Qualifications

Perform other duties as assigned

Job Requirements

The following requirements are those that are normally required for the performance for this position. Any disabled applicant who does not meet one or more of the requirements, but who can perform the essential functions of the job with or without reasonable accommodations, shall be deemed to meet these requirements.

Physical Requirements & Working Conditions

This position requires standing, walking, bending, lifting, and other physical activity throughout the workday, including regularly lifting or assisting with lifting up to 50 pounds and occasionally up to 100 pounds. This role requires talking, hearing, and the ability to drive with adequate vision. These physical demands are required up to 90% of the time. Work is performed in a fast-paced retail environment with moderate noise levels and may include evening, weekend, and occasional outdoor work.

Education

• High school diploma or equivalent preferred

Experience

• 2 years of retail, merchandising, customer service, or supervisory experience preferred
• Experience in nonprofit or mission-driven environment preferred
• Experience in a thrift store environment preferred

Special Skills

• Strong leadership, communication, organizational, and team-building skills
• Ability to oversee and improve retail workflows, merchandising, customer service, and operational efficiency in a fast-paced environment
• Ability to accurately maintain sales data, operational metrics, inventory records, and utilize programs such as Microsoft Office, Excel, POS systems, email platforms, and operational tracking software
• Ability to lead teams in achieving daily stocking, merchandising, customer service, and operational goals

Licensure, Registration, Certification

• Valid driver’s license and required minimum liability insurance for WA State
• Must be deemed insurable as determined by Catholic Charities’ liability insurance provider

Employment Is Conditional Upon

• Being cleared by criminal background check and fingerprinting when required

Work Schedule

Monday-Friday, 9:00am - 6:00pm and occasional Saturdays as needed

Wage Range

$21.25-$26.50 per hour, depending on education & experience

Benefits

• 7 paid holidays, 1 paid Personal Day, 15 days of Paid Time Off (PTO) per year
• Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
• Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
• Basic Life Insurance paid 100% by Catholic Charities
• Flexible Spending Account eligibility following 6 months of employment
• Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
• Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
• Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
• Annual longevity awards begin at 5 years of employment

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.