Retail Key Holder

FALCON HOME HEALTH AND HOSPICE; Florence (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

St. Vincent de Paul Northern Kentucky is seeking a Retail Keyholder to provide floor leadership and support daily operations in the absence of management. You will greet customers, assist donors, and ensure mission-aligned service with dignity and compassion.

As acting manager on duty, you will lead shifts, enforce store policies, coordinate with volunteers, and maintain a welcoming, safe environment for neighbors, team members, and volunteers while upholding SVdP values.

Qualifications

• 1+ year of retail, customer service, or nonprofit experience.
• Availability to work flexible shifts, including evenings and weekends.
• Alignment with SVdP’s mission and values.
• Comfortable leading a team during assigned shifts and making routine decisions.
• Basic proficiency with point-of-sale systems, money handling, and computer literacy.
• Ability to perform physical tasks: lifting up to 50 lbs, standing long hours.

Responsibilities

• Greet customers and donors with warmth, professionalism, and gratitude.
• Assist customers with purchases, questions, and concerns.
• Lead shift as acting manager on duty and supervise volunteers.
• Maintain a clean, safe sales floor and donation area.
• Provide clock-in/out procedures and shift notes.
• Support training and provide feedback to Managers.
• Communicate safety and policies to customers and team.

Skills

Retail experience

Customer service

Nonprofit experience

Tools

POS systems

Job description

Position: Retail Keyholder
Reports To: Retail Store Manager
Collaborates With: Assistant Manager, Volunteer Coordinator, Processing Center Team

The Retail Keyholder at St. Vincent de Paul Northern Kentucky provides floor leadership and supports daily retail operations while upholding the values of service, dignity, and compassion. This is a highly engaged, mission-focused role that ensures smooth day-to-day functions in the absence of management and helps create a welcoming, respectful environment for customers, donors, team members, and volunteers. As the acting manager on duty, the Keyholder leads the shift, enforces store policies, and responds to customer needs with professionalism and care.

• Greet customers and donors with warmth, professionalism, and gratitude
• Assist customers with purchases, questions, and concerns, using empathy and problem-solving
• Reinforce SVdP’s mission by communicating the impact of shopping, donating, and volunteering
• Treat all neighbors in need with dignity and provide appropriate program referrals
• Support team members during shifts, providing guidance on store tasks, customer service, and donations
• Provide break and register coverage as needed to ensure smooth operations
• Serve as the acting manager on duty when assigned, leading the shift with professionalism and ensuring smooth, mission-aligned store operations
• Use sound judgment to address customer or operational issues in real time, and elevate critical matters to leadership when needed
• Support peer-to-peer task training by guiding new team members and volunteers during shift responsibilities and store procedures
• Enforce store policies and elevate concerns as needed
• Provide feedback to the Assistant Manager or Store Manager about staff performance and training needs observed during shifts.
• Communicate shift notes and key issues to the Store Manager or Assistant Manager

Retail Operations

• Perform opening and closing responsibilities in alignment with store procedures
• Assist with register balancing, safe counts, deposits, and shift transitions
• Maintain a clean, organized, and safe sales floor and donation area
• Assist with inventory movement, restocking, and merchandising

Safety & Compliance

• Monitor for safety issues and address or report hazards promptly
• Ensure team members and volunteers are following store safety procedures
• Monitor for theft risks and follow store procedures for loss prevention. Escalate any concerns to the Store Manager or Assistant Manager.
• Document and report customer or team member incidents
• Welcome and support volunteers during shifts, ensuring they feel appreciated, included, and aligned with the mission of service and dignity.
• Provide basic task guidance, reinforce expectations for safety and cleanliness, and assist with clock-in/out procedures.
• When the Store Manager or Assistant Manager is unavailable, help orient new volunteers, assign tasks, and collect waivers if needed.
• Communicate any volunteer-related issues to the Manager, Assistant Manager, or Volunteer Coordinator.
• Promote a respectful and mission-aligned environment for all volunteers and team members.

Programs & Neighbor Support

• Treat all neighbors in need with compassion and dignity, upholding SVdP values
• Provide guidance and referrals to the Help Line or Resource Directory when neighbors request assistance
• Stay informed about SVdP programs and help communicate basic information during shifts
• Report any concerns about voucher misuse or procedural issues to the Store Manager or Assistant Manager

Job Requirements

• 1+ year of retail, customer service, or nonprofit experience
• Availability to work flexible shifts, including evenings and weekends
• Alignment with SVdP’s mission and values
• Comfortable leading a team during assigned shifts and making routine decisions
• Basic proficiency with point-of-sale systems, money handling, and computer literacy
• Ability to perform physical retail tasks: lifting up to 50 lbs, standing for long periods, and bending

Performance Expectations

• Demonstrates floor leadership and problem-solving during assigned shifts
• Maintains a respectful, mission-aligned environment for customers, donors, volunteers, and team members
• Communicates effectively with team members and management
• Follows all safety, security, and operating procedures
• Consistently delivers dependable shift leadership, ensuring store standards are upheld in the absence of management
• Supports SVdP’s mission by ensuring each shift operates efficiently and with compassion, dignity, and care toward all individuals and donated goods.