Store Area Supervisor: Lead Growth (30% Discount)

Ocean State Job Lot; Glen Burnie (MD); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Generous Paid Time Off: Sick Time, Vac

Comprehensive Health & Wellness: Med/D

Flexible Spending Account (FSA)

Short-Term Disability

Accolade Care

Building Your Future: Referral Bonus

Job summary

Ocean State Job Lot in Glen Burnie, MD seeks a Store Area Supervisor to oversee daily operations and merchandising in assigned areas, ensuring smooth freight flow and outstanding customer experiences under a Team Leader. This role offers a development path toward leadership.

The position emphasizes strong customer service, team guidance, training, and merchandise presentation, with a comprehensive benefits package and 30% associate discount.

Qualifications

• 1 or more years professional experience in other retail environments required.
• Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments is preferred.
• Computer skills (i.e., Google platform, including, but not limited to, Email, Sites, Slides, Drive, Docs, Sheets; and Qlik).
• Availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model.
• Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.
• Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
• Create effective work schedules for your assigned area.
• Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment.
• Support training for store associates in your area, fostering opportunities for growth across all levels.
• Manage merchandise presentation, ensuring timely adherence to Company guidelines.
• Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items effectively.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies.
• Uphold all store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to all Company policies and procedures.

Skills

Customer service

Training

Merchandise handling

Tools

Google Suite

Qlik

Job description

Ocean State Job Lot in Glen Burnie, MD seeks a Store Area Supervisor to oversee daily operations and merchandising in assigned areas, ensuring smooth freight flow and outstanding customer experiences under a Team Leader. This role offers a development path toward leadership.

The position emphasizes strong customer service, team guidance, training, and merchandise presentation, with a comprehensive benefits package and 30% associate discount.