Assistant Grocery Department Head

T&T Supermarket; San Jose (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Wages

Paid Holiday Leave

Medical, Dental & Vision Care

401(k) Retirement Plan

10% Off In-store Staff Purchase Discount

Job summary

A leading Asian grocery chain in San Jose is seeking a Grocery Department Supervisor to enhance operational efficiency and team performance. Key responsibilities include supporting daily operations, managing inventory, and ensuring quality control while addressing customer needs. Candidates should have at least 3 years of relevant experience and strong communication skills, especially in English and Chinese. Competitive wages and comprehensive benefits are offered, along with opportunities for growth within this expanding company.

Qualifications

• Minimum of 3 years of relevant experience with supervisory experience preferred.
• Basic understanding of profit and loss management.
• Ability to work in low-temperature environments.

Responsibilities

• Support team leaders in daily operations and staff performance.
• Assist in merchandise management and promotional activities.
• Oversee product quality and enforce FIFO principles.
• Address customer complaints and cultivate relationships.
• Manage inventory thoroughly across all areas.

Skills

Good communication skills in English

Proficiency in Chinese (Cantonese and/or Mandarin)

Leadership capabilities

Problem-solving skills

Tools

MS Office

Job description

Overview

Reporting to the Grocery Department Manager and supervised by the Grocery Department Manager and/or Grocery Department Head and/or their delegate, you play a crucial role in maintaining the efficient and effective operation of the Grocery Department to achieve optimal performance and adherence to departmental standards. You serve as a deputy to the department leaders and assume part of their responsibilities when necessary. You will provide hands on support to team members and support the training and development of staff.

T&T Supermarkets is marking over 30 years as Canada’s favorite Asian grocery store and recently announced multiple new store locations in the United States. Our growth into the US offers great opportunities within our first US flagship store, opened in 2024 in Bellevue, Washington in the Marketplace at Factoria, spanning 76,000 sq.ft. and standing as the largest Asian specialty supermarket in Washington state.

We have established our regional office in the greater Los Angeles area to grow T&T Supermarket’s vendor base with American food suppliers.

You Will

• Support the team leaders by overseeing daily operations and staff performance, providing on-the-job training, guidance, and supervision to ensure the achievement of department goals through collaborative teamwork.
• Assist in merchandise management, including placing orders and implementing promotional activities to achieve departmental goals effectively.
• Oversee product quality and freshness while enforcing the FIFO (First In, First Out) principle to uphold standards.
• Address customer complaints promptly and cultivate strong relationships with customers by offering attentive service, including a welcoming smile, eye contact, and personalized attention.
• Ensure thorough quality control measures during product receiving and efficiently manage inventory across display areas and backrooms, including the warehouse, walk-in cooler, and freezer.
• Set a positive example for the team by consistently performing all assigned duties to a satisfactory standard, fostering a culture of excellence within the department.
• Fulfill any additional responsibilities as assigned by superiors, contributing to the overall efficiency and success of the department.

You Should Have/Be

• Good communication skills in English, proficiency in Chinese (Cantonese and/or Mandarin) is advantageous.
• Minimum of 3 years of relevant experience, with at least 1 year of supervisory experience preferred, demonstrating leadership capabilities.
• Basic understanding of profit and loss management, has ability to interpret data and market information.
• Good computer skills in MS Office.
• Well versed with workplace health and safety protocols.
• Has a keen interest and knowledge in merchandise management and implementation, including inventory control and promotional strategies.
• Familiar with relevant tools and equipment, able to interpret product labels accurately.
• Able to work in low-temperature environment (0-4 °C) and in freezing environment (-18 °C) occasionally.
• Great organization, problem-solving, interpersonal and customer service skills.
• Ability to work both independently and collaboratively within a team.

Benefits

• Competitive Wages
• Paid Holiday Leave
• Premium Pay For Holiday Work Hours
• Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement)
• Medical, Dental & Vision Care
• Life & AD&D Insurance
• Employee Assistance Program
• 401(k) Retirement Plan
• Paid Training
• 10% Off In-store Staff Purchase Discount
• Subsidized staff meal
• Birthday Cake
• Long Service Award
• Staff Recreation Activity
• Conditions Apply

Safety Statement

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.