Produce Department Head

T & T Supermarket; Chino Hills (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Wages

Paid Holiday Leave

Medical, Dental & Vision Care

401(k) Retirement Plan

Employee Assistance Program

Staff purchase discount

Job summary

A leading Asian grocery store in Chino Hills is seeking a Produce Department Manager to oversee operations, manage staff performance, and ensure exceptional customer service. The ideal candidate will have over five years of experience in the retail grocery sector, including three years in a supervisory role, and possess strong leadership abilities. This role offers competitive wages, generous paid time off, and numerous benefits including medical, dental, and vision care.

Qualifications

• Minimum of 5 years of relevant experience, including 3 years in a supervisory role preferred.
• Basic knowledge of profit and loss control and ability to interpret market data.
• Strong knowledge of merchandise management, including inventory control.
• Ability to read data and interpret market trends for action.
• Proficient in inventory controls and merchandising.

Responsibilities

• Oversee department performance and ensure efficiency.
• Supervise staff and provide coaching and mentorship.
• Monitor product quality and freshness to follow FIFO practices.
• Deliver excellent customer service and handle inquiries professionally.
• Collect and analyze market data to improve competitiveness.
• Perform quality checks during receiving and manage inventory in displays and coolers.
• Deliver excellent customer service by being friendly, attentive, and responsive to inquiries and complaints.
• Promote teamwork and lead by example through hands-on involvement in daily tasks.
• Fulfill additional responsibilities assigned by superiors to improve department efficiency.

Skills

Communication skills in English

Leadership

Problem-solving

Customer service

Organizational skills

Customer service

Safety compliance

Bilingual English/Chinese

Problem solving

Tools

Microsoft Office

Job description

Reporting to the Store Manager, the Produce Department Manager is responsible for Produce department operation by achieving its profit/loss results, business goals, customer requests. The position also needs to support the Store Manager on other matters as assigned.

T&T Supermarkets is marking over 30 years as Canada’s favorite Asian grocery store and recently announced multiple new store locations in the United States. Our growth into the US offers great opportunities within our first US flagship store, opened in 2024 in Bellevue, Washington in the Marketplace at Factoria, spanning 76,000 sq.ft. and standing as the largest Asian specialty supermarket in Washington state.

We have established our regional office in the greater Los Angeles area to grow T&T Supermarket’s vendor base with American food suppliers.

You Will

• Oversee department performance, including merchandise management, ordering, and execution of promotional activities to achieve departmental goals.
• Supervise daily operations and staff performance to ensure efficiency and service excellence.
• Provide coaching, on-the-job training, and mentorship to team members; foster a supportive and inclusive work environment.
• Monitor product quality and freshness, ensuring FIFO practices are strictly followed.
• Collect and analyze market data to develop appropriate action plans and improve competitiveness.
• Perform quality checks during receiving and manage inventory in both display and walk‑in coolers.
• Deliver excellent customer service by being friendly, attentive, and responsive; handle customer inquiries and resolve complaints professionally.
• Promote teamwork and lead by example through hands‑on involvement in daily tasks within the Produce Department.
• Fulfill any additional responsibilities as assigned by superiors, contributing to the overall efficiency and success of the department.

You Should Have/Be

• Good communication skills in English; proficiency in Chinese (Cantonese and/or Mandarin) is an asset.
• Minimum of 5 years of relevant experience, including 3 years in a supervisory role preferred, demonstrating strong leadership and training abilities
• Basic knowledge of profit and loss control; able to interpret data and analyze market trends
• Proficient in Microsoft Office applications
• Well‑versed in workplace health and safety practices.
• Strong knowledge of merchandise management, including inventory control and promotional execution
• Familiar with tools and equipment relevant to the role; able to accurately interpret product labels
• Excellent organizational, problem‑solving, interpersonal, and customer service skills
• Self‑motivated, accountable, and able to work both independently and as part of a team.

Benefits

• Competitive Wages
• Paid Holiday Leave
• Premium Pay For Holiday Work Hours
• Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement)
• Medical, Dental & Vision Care
• Life & AD&D Insurance
• Employee Assistance Program
• 401(k) Retirement Plan
• Paid Training
• 10% Off In‑store Staff Purchase Discount
• Subsidized staff meal
• Birthday Cake
• Long Service Award
• Staff Recreation Activity

Safety Statement

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Education and Training
• Retail Groceries