Storage Support System Administrator Level II and III

TAP Engineering; Fort Meade (MD); On-site; USD 83,000 - 158,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching

Medical coverage

Dental & Vision

Disability insurance

Tuition reimbursement

Wellness programs

Job summary

TAP Engineering is seeking System Administrators at the II and III levels to provide enterprise and HPC-focused storage sustainment in large-scale, mission-critical environments.

This role encompasses the sustainment of the entire storage environment across two geographically dispersed locations, supporting heterogeneous, multi-vendor high-performance storage platforms, mass storage subsystems, and fiber channel interconnection fabrics.

Qualifications

• Active TS/SCI clearance with Full Scope Polygraph (poly within 7 years).
• DoD 8570 IAT II certification required.
• B.S in technical discipline.
• Level II requires 5+ years with degree or 10+ without; Level III requires 10+ with degree or 15+ without.

Responsibilities

• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Support day-to-day operations, monitoring, and incident response for storage environments.
• Manage and sustain enterprise and HPC storage systems.
• Provide Tier 1 and Tier 2 support based on experience level.
• Escalate issues appropriately to Government and internal stakeholders.
• Document system configurations, procedures, and sustainment activities.

Skills

Troubleshooting

Documentation

Verbal communication

Written communication

Education

B.S in technical discipline

Tools

Linux

Unix

Windows

Job description

Storage Support System Administrator II / III

Location: Fort Meade, MD

Category: Technical

Clearance Requirement: Active TS/SCI with Polygraph (most recent poly within the last 7 years)

Certification Requirement: DoD 8570 IAT II (Required)

Education Requirement: B.S in technical discipline

Experience Requirement: Level II: 5+ with degree, 10+ without degree. Level III: 10+ with degree, 15+ without degree.

Compensation Range: $83,000-$158,000

Position Overview

TAP Engineering is seeking System Administrators at the II and III levels to provide enterprise and HPC-focused Storage Sustainment support in large-scale, mission-critical environments. This role is responsible for the sustainment of the entire storage environment across two geographically dispersed locations, supporting heterogeneous, multi-vendor high-performance storage platforms, mass storage subsystems, and fiber channel interconnection fabrics.

This position operates in a complex computing environment and requires strong troubleshooting skills, operational discipline, and the ability to support mission-critical systems with high availability requirements.

Technical Environment

• Multi-vendor high-performance storage platforms
• Mass storage subsystems
• Fiber Channel interconnection fabrics
• Heterogeneous storage environments
• Linux, Unix, and Windows operating systems
• Client/server, storage, and network devices
• Enterprise and HPC computing environments
• Storage management and monitoring tools

Key Responsibilities (All Levels)

• Provide support for the implementation, troubleshooting, and maintenance of IT systems
• Support day-to-day operations, monitoring, and incident response for storage environments
• Manage and sustain enterprise and HPC storage systems
• Support client/server, storage, and network devices
• Provide Tier 1 and Tier 2 support based on experience level
• Escalate issues appropriately and communicate status to Government and internal stakeholders
• Support dispatch operations for hardware-related issues and remain engaged through resolution
• Optimize system performance and resource utilization
• Perform system capacity analysis and planning
• Provide detailed troubleshooting and root cause analysis
• Document system configurations, procedures, and sustainment activities
• Follow Government-defined ticketing, change management, and operational procedures
• Maintain accurate system documentation and records

System Administrator II (Mid-Level)

Focus: Independent operations, Tier 2 ownership, and advanced troubleshooting

• Independently administers enterprise and HPC storage systems
• Provides Tier 1 and Tier 2 support, including advanced troubleshooting
• Performs root cause analysis and remediation
• Manages daily configuration and operational health of storage environments
• Supports multi-vendor storage platforms and fiber channel fabrics
• Executes storage deployments, upgrades, and transitions
• Provides detailed analysis and feedback for escalated incidents
• Serves as an escalation point for junior staff

System Administrator III (Senior / SME)

Focus: Technical leadership, architecture, and complex problem resolution

• Serves as a technical lead and subject matter expert for storage environments
• Resolves highly complex storage, system, and integration issues
• Supports storage system design, architecture, and long-term planning
• Analyzes system interdependencies within enterprise and HPC environments
• Leads major incident response efforts
• Performs long-term capacity planning and optimization
• Provides detailed technical analysis and reporting for escalated issues
• Mentors junior administrators
• Acts as the final technical escalation authority

Required Qualifications (All Levels)

• Active TS/SCI clearance with Full Scope Polygraph (most recent poly within the last 7 years)
• DoD 8570 IAT II certification
• Experience administering Linux-, Unix-, or Windows-based systems
• Experience supporting enterprise or HPC storage environments
• Strong troubleshooting and documentation skills
• Strong verbal and written communication skills
• Ability to support mission-critical systems in a 24/7 operational environment (as required)
• Ability to collaborate with Government and contractor personnel

Benefits Overview

TAP Engineering offers a comprehensive and competitive benefits package, including:

• Paid Time Off: 15–25 days annually based on tenure, plus 11 paid holidays (never use-or-lose)
• Retirement: Up to 15% employer contribution to a 401(k) through match and profit sharing
• Medical Coverage: Free medical insurance for employees, with optional buy-up plans for dependents
• Dental & Vision: Employer-paid plans with optional enhancements
• Insurance Coverage: Employer-paid life insurance, AD&D, short-term disability, and long-term disability
• Flexible Spending Accounts: Healthcare and dependent care FSAs
• Tuition Reimbursement: Up to $36,000 per year for approved coursework
• Additional Benefits: Employee Assistance Program, wellness incentives, discount programs, virtual care, prescription savings, and travel support
• Performance-Based Rewards: Merit increases, performance bonuses, and referral bonuses

Clearance Requirement

This position requires the ability to obtain and maintain a Top Secret/SCI security clearance with Full Scope Polygraph, based on a current Single Scope Background Investigation (SSBI/SBI). Clearance and polygraph processing will be completed by the U.S. Government. Factors considered for U.S. Government security clearance eligibility include, but are not limited to:

• U.S. citizenship
• Favorable criminal history review
• Education verification
• Drug and substance use review
• Credit history review
• Subject interview

Additional Information

By submitting your resume for this position, you acknowledge and agree that TAP Engineering may share your resume and related application materials with its subsidiaries and affiliated companies for consideration for other available positions.

TAP Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.