Storage Service Specialist

Jobtailor; Colorado; On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor is seeking a highly skilled storage systems engineer to join a global, 24/7 operations team. You will secure and optimize physical and virtual storage during the SDLC, perform hands-on troubleshooting, and coordinate with senior staff to ensure compliant, high-availability storage environments.

Responsibilities include incident analysis, backups, DR/COOP exercises, capacity monitoring, and patch management across storage nodes.

Qualifications

• Must hold a current Top Secret SCI clearance with ability to obtain poly prior to start.
• NCDA or equivalent vendor certification.
• DOD 8140 Certification applicable to role (minimum Security+)
• Hands-on experience with enterprise storage systems and IT hardware/software.

Responsibilities

• Provide 24/7 storage operations support during the SDLC.
• Perform incident analysis, troubleshooting, and break/fix for storage hardware/software.
• Coordinate with senior staff to ensure secure operations of storage systems.
• Manage data shares, network drives, and shared storage allocations and permissions for storage solutions.
• Execute backups, replication, verification, and restoral services to meet SLAs.
• Participate in DR and COOP exercises.
• Monitor capacity, performance, and SLAs to prevent incidents.
• Maintain data security for data at rest and in transit.
• Apply patch management across workstations, servers, and storage nodes.
• Develop test cases and scripts for testing; validate new designs in Lab before deployment.
• Draft SOPs and knowledge base articles for contract deliverables.

Skills

Incident analysis

Troubleshooting

Security awareness

Learning agility

Education

AA + 10+ years

BS/BA + 8+ years

MS/MA + 6+ years

PhD + 4+ years

Tools

NetApp ONTAP

Brocade

Data Domain

Dell FluidFS

Dell Storage Center

Storage hardware

Job description

Responsibilities

• Serve as a key technical member of the global, 24/7 operations team, providing secure, continuous support for all physical and virtual storage systems during the System Development Life Cycle (SDLC).
• Perform operational activities, including incident analysis, troubleshooting, hands‑on touch labor, and break/fix resolution for all storage-related hardware, software, and solutions.
• Coordinate with senior team members, as appropriate, to ensure proper operations and security compliance of storage systems.
• Provision, configure, and manage allocations, throughput, and permissions for all data shares, network drives, and shared storage systems (specifically supporting Brocade, Data Domain, Dell FluidFS, NetApp, and Dell Storage Center).
• Execute routine data backups, replication, verification, and restoral services to meet strict data-related SLAs.
• Actively participate in disaster recovery (DR) and Continuity of Operations (COOP) exercises.
• Monitor capacity, performance, and service-level metrics to maintain an optimal user experience, identify trends, and resolve potential issues before they become incidents.
• Maintain the physical and logical security of data at rest and in transit.
• Provide continuous patch management for designated workstations, servers, and storage nodes across all network domains.
• Contribute to the development of test cases and scripts for Beta and Acceptance testing; utilize Lab facilities to investigate incidents and validate new component designs before field deployment.
• Assist in drafting standard operating procedures (SOPs), knowledge base articles, and technical content for contract deliverables.

Requirements

• Must hold a current Top Secret SCI clearance with ability to obtain poly prior to start.
• NetApp Certified Data Administrator (NCDA) – ONTAP or an equivalent OEM vendor certification.
• DOD 8140 Certification applicable to role (minimum Security+).
• Education: An AA and 10+ years of experience, BS/BA and 8+ years of experience, MS/MA and 6+ years of experience, or PhD and 4+ years of experience.
• Minimum of 4 years of hands‑on experience integrating, operating, and maintaining IT hardware and software solutions (specifically enterprise storage systems).
• Ability to coordinate effectively execute system troubleshooting and work closely with senior technicians for more advanced troubleshooting.
• Willingness to learn new skills and new technologies.