Storage Facility Manager: Drive Sales & Service Excellence

Osprey-Management; Anchorage (AK); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

401(k) Plan

Medical benefit stipend

Vision Insurance

Life Insurance

Pet Insurance

Holiday Pay

PTO

Work/Home Life Balance

Career Advancement

Job summary

Osprey Management, operator of Crystal View Capital’s self-storage portfolio, is seeking a hands-on Self Storage Facility Manager to oversee day-to-day operations, leasing, and customer service at our Anchorage property.

You will manage maintenance, safety, and financial transactions while balancing sales goals with operational excellence, ensuring a clean, secure, and well-maintained facility.

Qualifications

• 2-3 years of managerial experience.
• Basic computer skills and proficiency in Microsoft Word & Excel.
• Strong written and verbal communication.
• Must have a flexible schedule with weekend availability.
• Ability to solve problems involving residents, personnel, finances, equipment/maintenance issues.

Responsibilities

• Rent storage units to customers using effective sales strategies based on customer needs.
• Provide exceptional customer service to both new and existing customers, building strong rapport and maintaining professional communication.
• Respond to customer inquiries and resolve complaints in a courteous and timely manner.
• Meet or exceed sales goals for insurance, merchandise, and unit rentals.
• Prepare auction units in accordance with company procedures and lien laws when necessary.
• Perform opening and closing duties in accordance with company policies and procedures.
• Accept payments and process transactions accurately.
• Complete daily bank deposits and maintain proper documentation.
• Follow all company protocols related to cash handling and recordkeeping.
• Conduct daily property walks, perform lock checks, and ensure all units are clean and operational.

Skills

People management

Customer service

Communication skills

Flexible schedule

Tools

Microsoft Word

Microsoft Excel

Job description

Osprey Management, operator of Crystal View Capital’s self-storage portfolio, is seeking a hands-on Self Storage Facility Manager to oversee day-to-day operations, leasing, and customer service at our Anchorage property.

You will manage maintenance, safety, and financial transactions while balancing sales goals with operational excellence, ensuring a clean, secure, and well-maintained facility.