Storage Customer Service Specialist - On-site Support

U-Haul; Hanover (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Prescription plans

Paid holidays

401(k) Savings Plan

ESOP

Job summary

U-Haul is seeking a Storage Customer Service Representative to act as the face of our team, assisting customers, showing units, and processing rental agreements. You will work as part of a support group to ensure customers get the help they need on their journeys by inspecting and maintaining equipment.

Join a friendly, fast-paced environment with on-the-job education. The role emphasizes excellent communication, weekend availability, and reliable driving.

Qualifications

• Strong communication and customer service skills.
• Ability to work on weekends and holidays.
• Driver's license and clean driving record.

Responsibilities

• Support the site manager with facility operations.
• Answer phone inquiries from active and prospective customers.
• Show storage units and explain the terms of rental agreements and prepare rental contracts.
• Perform general routine property cleanup and minor repair work.
• Ensure that all vacant storage units are clean, dry, secure and available for new customers.
• Perform other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Excellent communication

Weekend availability

Customer service oriented

Job description

U-Haul is seeking a Storage Customer Service Representative to act as the face of our team, assisting customers, showing units, and processing rental agreements. You will work as part of a support group to ensure customers get the help they need on their journeys by inspecting and maintaining equipment.

Join a friendly, fast-paced environment with on-the-job education. The role emphasizes excellent communication, weekend availability, and reliable driving.