Storage Customer Service Representative

U-Haul; Tallmadge (OH); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Employee Stock Ownership Plan (ESOP)

401(k) Savings Plan

Job summary

U-Haul in Tallmadge, Ohio is seeking a friendly and motivated Storage Customer Service Representative to join its support team. This role requires you to assist customers by maintaining equipment and providing exceptional service, ensuring their needs are met on their journeys.

Responsibilities include supporting site operations, engaging with customers through phone inquiries, and maintaining cleanliness and security of storage units. Benefits include career stability, health insurance, and employee discounts, with opportunities for advancement.

Qualifications

• Driver’s license and the ability to maintain a clean driving record.
• Strong communication skills are essential.
• Availability to work on weekends and holidays is required.

Responsibilities

• Support the site manager with facility operations.
• Answer phone inquiries from customers.
• Show storage units and prepare rental contracts.
• Perform routine property cleanup and minor repair work.
• Ensure vacant storage units are clean and secure.

Skills

Excellent communication skills

Ability to work on weekends and holidays

Job description

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company’s exceptional service…ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Additionally, you will assist customers using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast'. You can start today and get paid today! Schedule two hands‑on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Storage Customer Service Representative Primary Responsibilities

• Support the site manager with facility operations.
• Answer phone inquiries from active and prospective customers.
• Show storage units, explain the terms of rental agreements and prepare rental contracts.
• Perform general routine property cleanup and minor repair work.
• Ensure that all vacant storage units are clean, dry, secure and available for new customers.
• Perform other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Storage Customer Service Representative Minimum Qualifications

• Driver’s license and the ability to maintain a clean driving record
• Excellent communication skills
• Available to work on weekends and holidays

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or irritating chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.