Stone - Support Technician Salt Lake City

Stone Security, LLC; Salt Lake City (UT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Highly Competitive Compensation

Medical, Dental, and Vision Insurance

Company-Paid Life Insurance

Paid Holidays

Generous Paid Time Off

Matching 401k Plan

Use of Company Vehicle

Employee Referral Bonus

Tuition Reimbursement

Job summary

Stone Security, LLC in Salt Lake City is seeking a Support Technician responsible for installing and maintaining security systems. The ideal candidate has over three years of experience with network camera and access control systems, along with excellent troubleshooting skills.

In addition to competitive pay, the company offers comprehensive benefits including medical, dental, and vision insurance, a matching 401k plan, and generous paid time off.

Qualifications

• Three years of experience with network camera systems.
• Three years of experience installing security systems.
• Three years of experience with access control systems.

Responsibilities

• Install and support security systems.
• Respond to routine and emergency service calls.
• Diagnose and repair malfunctioning equipment.

Skills

Analytical skills

Problem-solving skills

Networking knowledge

Experience with security systems

Tools

Hand tools

Power tools

Job description

Stone - Support Technician Salt Lake City

Description

About Stone Security:

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• Partnerships with Motorola, JVC Kenwood, Avigilon
• 75+ Branches Across North America

Job Description:

As a Support Technician, you will be involved in installing and supporting security systems.

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and troubleshoot systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software for Milestone, LenelS2, and DMP.
• Identify and resolve problems for many types of service calls including emergency and after-hours calls; analyze repair requirements and provide customer with appropriate solutions; complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.

Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of projects when needed.

Preferred Qualifications:

• Three years of experience installing network camera systems (Milestone, Axis, Hanwha and Bosch)
• Three years of experience installing security systems (DMP and Bosch)
• Three years of experience installing access control systems (Lenel and S2).
• Excellent analytical and problem-solving skills.
• Proven track record of leading a security installation team.
• Aptitude for networking, computers and general IT is preferred.

Physical Requirements:

• Ability to use hand and power tools to install hardware.
• Prolonged periods standing, kneeling, bending, and climbing ladders.
• Physically able to install system hardware and wiring.
• Must be able to lift 35 lbs. at a time.

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

You’ll also receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Use of Company Vehicle
• Employee Referral Bonus
• Tuition Reimbursement

Stone Security, a BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.