Stone - Support Technician (Denver), CO

Stone Security; Denver, Northern (CO, KY); Hybrid; USD 48,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Generous PTO

401k Matching

Company Vehicle

Employee Referral Bonus

Tuition Reimbursement

Job summary

Stone Security, a BearCom company, is seeking a Support Technician to install and support security systems, respond to service calls, and troubleshoot Milestone, LenelS2, and DMP platforms.

You will perform preventative maintenance, work with other specialists on customer support tasks, and participate in small projects to enhance client security installations.

Qualifications

• Minimum three years installing network camera systems such as Milestone, Axis, Hanwha, or Bosch.
• Minimum three years installing security systems (DMP, Bosch).
• Minimum three years installing access control systems (Lenel, S2).
• Strong analytical and problem solving abilities.

Responsibilities

• Respond to routine and non routine customer service calls and maintenance tasks promptly.
• Diagnose, troubleshoot, repair or replace defective parts and systems.
• Install projects as needed and support after-hours service calls.
• Collaborate with specialists on servicing existing customers and small projects.

Skills

Network cameras

Security systems

Access control

Analytical skills

Team leadership

Networking/IT

Tools

Milestone

Axis

Hanwha

Bosch

DMP

LenelS2

S2

Job description

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• Partnerships with Motorola, JVC Kenwood, Avigilon,
• 75+ Branches Across North America

Job Description

As a Support Technician, you will be involved in installing and supporting security systems.

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and troubleshoot systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software for Milestone, LenelS2, and DMP.
• Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
• Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.

Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of projects when needed.

Preferred Qualifications

• Three years of experience installing network camera systems (Milestone, Axis, Hanwha and Bosch)
• Three years of experience installing security systems (DMP and Bosch)
• Three years of experience installing access control systems (Lenel and S2).
• Excellent analytical and problem-solving skills.
• Proven track record of leading a security installation team.
• Aptitude for networking, computers and general IT is preferred.

Physical Requirements

• Ability to use hand and power tools to install hardware.
• Prolonged periods standing, kneeling, bending, and climbing ladders.
• Physically able to install system hardware and wiring.
• Must be able to lift 35 lbs. at a time.

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

You’ll also receive

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Use of Company Vehicle
• Employee Referral Bonus
• Tuition Reimbursement

Stone Security, a BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.