Stockroom & Fulfillment Lead

Kohl's; Quincy (IL); Vor Ort; USD 23.000 - 36.000; Vollzeit

Zusammenfassung

Kohl's is seeking an Operations Lead to master all operational, point of sale, and service processes, ensuring consistent execution and superior customer experiences across the store. You will drive efficiency, manage merchandise flow, and support training and policy compliance while leading by example in a fast-paced retail environment.

The role emphasizes integrity, teamwork, and strong communication as you balance daily tasks, directives, and customer-focused initiatives to optimize store

Qualifikationen

• Must be at least 18 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.
• Strong verbal/written communication and interpersonal skills.

Aufgaben

• Execute sound operational processes including receiving and processing product, stockroom operations and omni channel fulfillment.
• Drive accuracy through completion of all required business directives such as merchandise disposition practices.
• Maintain appropriate levels of product on the sales floor through floor replenishment as necessary based on sell through and seasonal changes.
• Support point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience.
• Follow and ensure others follow all product protection standards, guidelines and company policies implemented to minimize product loss.
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards as directed by store leadership.
• Support and partner with other associates on merchandising incoming product focusing on customer experience.
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture.
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed.
• Demonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues.
• Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty).
• Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing.
• Accomplishing multiple tasks within established timeframes.
• Training, monitoring and reinforcing company policies, procedures, standards and guidelines.
• Maintaining adherence to company safety policies for the safety of all associates and customers.
• Other responsibilities as assigned.

Jobbeschreibung

Kohl's is seeking an Operations Lead to master all operational, point of sale, and service processes, ensuring consistent execution and superior customer experiences across the store. You will drive efficiency, manage merchandise flow, and support training and policy compliance while leading by example in a fast-paced retail environment.

The role emphasizes integrity, teamwork, and strong communication as you balance daily tasks, directives, and customer-focused initiatives to optimize store