Stockroom & Fulfillment Lead - Retail Operations

Kohl's Corp.; Frankfort (IL); On-site; USD 23,000 - 36,000; Full time

Job summary

Kohl’s is seeking an Operations Lead to master all operational, point of sale, and service processes ensuring consistent execution and superior customer experience. The role focuses on efficient stockroom and omni-channel fulfillment, merchandising accuracy, and staff training under store leadership.

The position emphasizes integrity, teamwork, and strong judgment while delivering productive results and maintaining security standards across operations and customer interactions.

Qualifications

• Must be at least 18 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.
• Strong verbal/written communication and interpersonal skills.

Responsibilities

• Execute sound operational processes including receiving and processing product, stockroom operations and omni channel fulfillment.
• Drive accuracy through completion of all required business directives such as merchandise disposition practices.
• Maintain appropriate levels of product on the sales floor through floor replenishment as necessary based on sell through and seasonal changes.
• Support point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience.
• Follow and ensure others follow all product protection standards, guidelines and company policies implemented to minimize product loss.
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards as directed by store leadership.
• Support and partner with other associates on merchandising incoming product focusing on customer experience.

Skills

Customer service

Operational processes

Merchandising standards

Team collaboration

Flexibility

Tools

POS systems

Job description

Kohl’s is seeking an Operations Lead to master all operational, point of sale, and service processes ensuring consistent execution and superior customer experience. The role focuses on efficient stockroom and omni-channel fulfillment, merchandising accuracy, and staff training under store leadership.

The position emphasizes integrity, teamwork, and strong judgment while delivering productive results and maintaining security standards across operations and customer interactions.