Stihl Service Technician — Repair, Sales & Customer Care

McCoy's Building Supply; New Caney (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

McCoy’s Building Supply in New Caney, TX is seeking a Stihl Service Tech to assist customers, service, train, and repair Stihl products while contributing to floor sales. Starting pay is $18.50 per hour. Location: 21989 Highway 242, New Caney, TX 77357.

This full-time role involves customer interaction, product servicing, and sales support. The role emphasizes providing timely service, updating customers, and maintaining store standards.

Qualifications

• High school diploma or equivalent preferred.
• Successful completion of on-the-job training; levels 1 and 2 of positional training offered.
• Excellent customer service and communication skills are required.

Responsibilities

• Greets and interacts with customers.
• Provides service, maintenance, and repairs for Stihl-related products as authorized by the vendor.
• Determines parts needed, estimates labor, and checks warranty coverage.
• Provides updates to customers on warranty coverage, service/repair delays, or part availability.
• Maintains a safe, clean, organized work area per vendor/company guidelines.
• Trains store personnel on product knowledge and pre-delivery inspections.
• Consults with customers to understand needs and preferences relating to merchandise.
• Explains products, suggests options, quotes prices, and prepares sales orders.
• Retrieves merchandise, places special orders, and updates customer data in the database.
• Assists with resolving customer complaints and escalates when needed.

Skills

Excellent customer service

Verbal communication

Knowledge of machines and tools

Read blueprints

Cash register operation

Basic math skills

Knowledge of building products

Education

High school diploma or equivalent

On-the-job training levels 1 and 2

Tools

Cash registers

UPC scanners

Calculators

Job description

McCoy’s Building Supply in New Caney, TX is seeking a Stihl Service Tech to assist customers, service, train, and repair Stihl products while contributing to floor sales. Starting pay is $18.50 per hour. Location: 21989 Highway 242, New Caney, TX 77357.

This full-time role involves customer interaction, product servicing, and sales support. The role emphasizes providing timely service, updating customers, and maintaining store standards.