Stihl Service Technician

McCoy's Building Supply; Cleveland (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

McCoy's Building Supply in Cleveland, TX is seeking a Stihl Service Tech to assist customers with purchasing, servicing, training, and repairing Stihl-related products, and to participate in all aspects of floor sales.

The role requires excellent customer service, basic knowledge of building products, ability to lift up to 80 pounds, and willingness to work overtime, weekends, and holidays at the 1000 Frontage Street location.

Qualifications

• Excellent customer service skills.
• Good verbal communication skills.
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Read and interpret assembly blueprints or specifications manuals.

Responsibilities

• Greets and interacts with customers.
• Provides service, maintenance, and repairs for all Stihl-related products.
• Determines parts needed, estimates labor, and checks warranty eligibility.
• Provides regular updates to customers on warranty coverage or delays.
• Maintains a safe, clean work environment per guidelines.
• Assists with training store personnel on product knowledge.
• Consults with customers to understand needs and preferences.
• Explains products, quotes prices, and prepares sales orders.
• Operates cash register and processes payments.
• Processes returns and exchanges according to policy.

Skills

Customer service

Verbal communication

Tools knowledge

Blueprints reading

Cash handling

Building products familiarity

Education

High school diploma preferred

Tools

POS systems

Job description

Job Description Time Type: Full time Role Details: Time Type: Full Time Starting Pay: $18.50 / HR Job Location: 1000 Frontage Street South, Cleveland, TX 77327

Job Summary

The Stihl Service Tech will assist customers with purchasing, servicing, training, and repairing Stihl-related products. In addition, the Stihl Service Tech will participate in all aspects of floor sales.

Supervisory Responsibilities

None.

Duties/Responsibilities

• Greets and interacts with customers.
• Provides service, maintenance, and repairs for all Stihl-related products, as authorized by the vendor, in a timely manner to ensure customer satisfaction.
• Determines part(s) needed, estimates labor, and determines if repairs are covered under product warranty.
• Provides regular updates to customers on issues regarding warranty coverage, service/repair delays, or availability of parts.
• Maintains a safe, secure, clean, and well-organized work environment including service area and all other associated areas per vendor and company guidelines.
• Provides training for store personnel to ensure customers are provided with product technical knowledge, and pre-delivery inspections (PDI) take place for all Stihl products sold at the location per vendor requirements.
• Consults with customers to understand needs and preferences related to available merchandise.
• Explains available merchandise, selecting and suggesting options suitable for the customer’s needs.
• Emphasizes product features, and warranty information, quotes prices and credit terms, and prepares sales orders.
• Retrieves desired merchandise from sales floor and/or yard; places special orders where appropriate and required.
• Builds and maintains customer relationships by entering new customer data and other sales data for current customers into a computer database.
• Assists customers in resolving complaints, including escalating them to management when appropriate.
• Investigates and resolves customer problems with products or services.
• Operates the cash register accurately using the UPC scanner, quick key, and product keywords.
• Accepts money in the form of cash, checks, and credit or debit cards for items purchased.
• Processes returns and exchanges according to store policy.
• Assists with stocking and restocking products, front-and-face products on shelves, and assisting with housekeeping.
• Performs other related duties as assigned.

Required Skills/Abilities

• Excellent customer service skills.
• Good verbal communication skills.
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• The ability to read and interpret assembly blueprints or specifications manuals and plan assembly or building operations.
• The ability to operate available equipment, such as cash registers, calculators, or scanners.
• Basic mathematical skills, as needed to make change and give refunds.
• Basic and intermediate knowledge of building products.
• Knowledgeable about the company’s products and services, as well as customer-related policies.

Education and Experience

A high school diploma or equivalent is preferred. Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered.

Physical Requirements

• Prolonged periods of standing and working on the computer or related equipment.
• The ability to quickly move hands, fingers, grasp, or manipulate objects in order to operate and/or repair equipment.
• Must be able to lift up to 30 pounds at times, and occasionally lift/move up to 80 pounds.
• May need to work overtime, nights, weekends, and holidays.
• The ability to perform repetitive movements over long periods.
• I have read the above job description and can perform the essential functions of the position with or without reasonable accommodation.

Equal Opportunity Statement

McCoy's is an equal opportunity employer. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodations in the application and/or interview process should contact a representative of the People Development Department at [phone]. EOE, AAP, D, F, VA

Company Overview

McCoy's has career opportunities ranging from headquarters team positions to cashiers, yard crew, delivery drivers, retail management, and more. Our company spans across three states (Texas, Oklahoma, and New Mexico) with 85 stores, two millwork facilities, and several reload and distribution centers. Our headquarters is located in beautiful San Marcos, Texas between Austin and San Antonio. At McCoy's, it's not just a job, it's a family!