Stihl Service Technician

McCoy Corporation; United States; Sur place; USD 20 000 - 28 000; Plein temps

Résumé du poste

The McCoy Corporation is hiring a Stihl Service Tech in Lockhart, TX. Starting pay is $17.50 per hour, full time, on-site at 1600 S. Colorado St., Lockhart.

You will assist customers with purchasing, servicing, training, and repairing Stihl products and participate in floor sales to support store targets. Responsibilities include greeting customers, performing service and repairs, quoting parts and labor, updating customers on warranty or delay status, training staff, handling sales orders, and

Qualifications

• Excellent customer service skills.
• Good verbal communication skills.
• Knowledge of machines and tools and their maintenance.
• Ability to read and interpret assembly blueprints or specifications.
• Operate cash registers, calculators, or scanners.
• Basic math to make change and refunds.
• Basic knowledge of building products.
• Knowledge of company products and policies.

Responsabilités

• Greets and interacts with customers.
• Provides service, maintenance, and repairs for Stihl products.
• Estimates labor and determines warranty coverage.
• Provides updates on warranty/parts availability.
• Maintains a safe, clean work environment.
• Provides training for store personnel on product knowledge.
• Explains products and prepares sales orders.
• Builds and maintains customer relationships.
• Assists with stocking and housekeeping.
• Performs other related duties as assigned.

Connaissances

Customer service

Verbal communication

Tools knowledge

Blueprints reading

Cash register operation

Mathematical skills

Building products knowledge

Formation

High school diploma

On-the-job training (Levels 1 & 2)

Description du poste

Job Description

Time Type :
Full time

Role Details :

Time Type: Full Time

Starting Pay: $17.50 / HR

Job Location: 1600 S. Colorado St., Lockhart, TX 78644

J ob Summary:

The Stihl Service Tech will assist customers with purchasing, servicing, training, and repairing Stihl-related products. In addition, the Stihl Service Tech will participate in all aspects of floor sales.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Greets and interacts with customers.
• Provides service, maintenance, and repairs for all Stihl-related products, as authorized by the vendor, in a timely manner to ensure customer satisfaction.
• Determines part(s) needed, estimates labor, and determines if repairs are covered under product warranty.
• Provides regular updates to customers on issues regarding warranty coverage, service/repair delays, or availability of parts.
• Maintains a safe, secure, clean, and well-organized work environment including service area and all other associated areas per vendor and company guidelines.
• Provides training for store personnel to ensure customers are provided with product technical knowledge, and pre-delivery inspections (PDI) take place for all Stihl products sold at the location per vendor requirements.
• Consults with customers to understand needs and preferences related to available merchandise.
• Explains available merchandise, selecting and suggesting options suitable for the customer’s needs.
• Emphasizes product features, and warranty information, quotes prices and credit terms, and prepares sales orders.
• Retrieves desired merchandise from sales floor and/or yard; places special orders where appropriate and required.
• Builds and maintains customer relationships by entering new customer data and other sales data for current customers into a computer database.
• Assists customers in resolving complaints, including escalating them to management when appropriate.
• Investigates and resolves customer problems with products or services.
• Operates the cash register accurately using the UPC scanner, quick key, and product keywords.
• Accepts money in the form of cash, checks, and credit or debit cards for items purchased.
• Processes returns and exchanges according to store policy.
• Assists with stocking and restocking products, front-and-face products on shelves, and assisting with housekeeping.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent customer service skills.
• Good verbal communication skills.
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• The ability to read and interpret assembly blueprints or specifications manuals and plan assembly or building operations.
• The ability to operate available equipment, such as cash registers, calculators, or scanners.
• Basic mathematical skills, as needed to make change and give refunds.
• Basic and intermediate knowledge of building products.
• Knowledgeable about the company’s products and services, as well as customer-related policies.

Education and Experience:

• A high school diploma or equivalent is preferred.
• Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered.

Physical Requirements:

• Prolonged periods of standing and working on the computer or related equipment.
• The ability to quickly move hands, fingers, grasp, or manipulate objects in order to operate and/or repair equipment.
• Must be able to lift up to 30 pounds at times, and occasionally lift/move up to 80 pounds.
• May need to work overtime, nights, weekends, and holidays.
• The ability to perform repetitive movements over long periods.

I have read the above job description and can perform the essential functions of the position with or without reasonable accommodation.

McCoy’s is an equal opportunity employer. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodations in the application and/or interview process should contact a representative of the People Development Department at [phone]. EOE, AAP, D, F, VA