Stewardship Operations Director

University of Pennsylvania; Philadelphia (Philadelphia County); On-site; USD 66,000 - 72,000; Full time

Benefits offered by this job

Health, Life, and Flexible Spending A

Tuition benefits

Retirement plans

Flexible work hours

Wellness resources

Professional and Personal Development

University resources and family perks

Adoption assistance

Home ownership services

Job summary

The University of Pennsylvania’s Wharton External Affairs is seeking an Associate Director of Stewardship Operations in Philadelphia, PA. The role supports donor relations, stewardship reporting, and donor communications, coordinating with Development colleagues and program staff to manage funds and improve donor experiences.

Responsibilities include analyzing donor processes, auditing funds, drafting gift acknowledgments, and staying current with best practices in donor relations.

Qualifications

• Bachelor's degree and 2 to 3 years of fundraising experience are required.
• Experience in stewardship and donor relations preferred.
• Strong research, analytical and execution skills with ability to learn activities and adapt systems.

Responsibilities

• Analyze current donor relations activities and identify opportunities for efficiency and enhancement (donor impact reports, acknowledgments, gratitude letters).
• Audit existing funds and maintain refreshed records for endowed and term donor funds to support reporting and analytics.
• Collaborate with Principal Gift and Development colleagues and program staff to gather and disseminate fund information for optimal donor experience.
• Assess donor relations activities across giving levels and areas to enhance stewardship and fundraising impact.
• Write gift acknowledgments and impact reports during peak periods and high-volume support.
• Keep abreast of donor relations best practices and liaise on donor database usage and future platforms.
• Understand various giving types (principal, major, corporate, foundation) for processes and advisory input.
• Balance deep individual focus with broad donor audience management across the School.

Skills

Fundraising experience

Donor relations

Data analysis

Project management

Relationship building

Education

Bachelor's degree

Tools

Donor database

Job description

The University of Pennsylvania’s Wharton External Affairs is seeking an Associate Director of Stewardship Operations in Philadelphia, PA. The role supports donor relations, stewardship reporting, and donor communications, coordinating with Development colleagues and program staff to manage funds and improve donor experiences.

Responsibilities include analyzing donor processes, auditing funds, drafting gift acknowledgments, and staying current with best practices in donor relations.