Steward/Stewardess

JM Family Enterprises; Deerfield Beach (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

JM Family Enterprises in the Fort Lauderdale/Deerfield area seeks a Steward/Stewardess to join our Marine department aboard Gallant Lady yachts. This role involves interior housekeeping, guest service including silver service, bartending, and preparing theme dinners while docked at home port.

Cruising assignments run 2–3 weeks to the Caribbean, Bahamas and New England. Candidates must hold STCW Basic, have a US driver license, passport, and be eligible to work in the US.

Qualifications

• STCW Basic certificate within 3 months of employment.
• Valid US driver license required.
• US citizenship or work eligibility in the US.
• Valid passport required.
• Experience in guest services in hospitality marine/food service.
• Knowledge of foods, beverages and service techniques.
• Ability to deliver outstanding guest service and interactions.
• Inventory management, restocking and cleaning.
• Strong time management, planning and organizational skills.
• Excellent written and verbal communication.

Responsibilities

• Maintain interior housekeeping and guest-cabin care.
• Launder guest towels and linens.
• Provide exceptional guest service, including silver service and bartending.
• Assist in planning and delivering theme dinners.
• Assist with inventories, provisioning, checklists, and interior tasks.
• Maintain knowledge of etiquette and protocol.
• Watchkeeping per crew muster instructions.
• Provide exterior-crew support as needed.
• Deliver guest-aligned experiences with high service levels.
• Contribute to team and individual goals with initiative.

Skills

US Driver License

Guest services

F&B knowledge

Bartending skills

Wine service

Teamwork & communication

Education

STCW Basic certificate

Tools

MS Office

Job description

JM Family is currently looking for a Steward/Stewardess to join our Marine department. Our Stewarding team works on our Gallant Lady yachts performing a variety of tasks. Our Steward/Stewardess position is not live-aboard while at home port. During cruising season, the Stewarding team works 2 - 3 week assignments in the Caribbean, the Bahamas and New England. All boats are based in the Fort Lauderdale/Deerfield area.

Responsibilities:

• Maintaining interior housekeeping (detail cleaning) while also being held largely responsible for guest-cabin care
• Perform necessary laundering of guest towels and linens
• Applying great guest service (including silver service) and expert bartending skills
• Assisting in the creative planning and quality service of theme dinners
• Assisting with physical product inventories, provisioning, writing and updating checklists, and all other applicable tasks within interior
• Maintaining and displaying knowledge of international etiquette and protocol
• Watchkeeping in accordance with the list of responsibilities in the crew mess station bill
• Exterior-crew support as needed
• Deliver guest aligned experiences with a high level of service.
• Demonstrates ownership and execution of team, individual goals/objectives
• Increased guest satisfaction as measured through Director/host meetings and surveys

Qualifications:

• Must hold an STCW Basic certificate within 3 months of employment
• Must have a valid US driver license
• Must be a US citizen or be eligible to work within the US.
• Must have a valid passport
• Experience in managing guest services in the hospitality industries marine and/or, food service, cocktail making and wine service
• Possess knowledge of foods, beverages, and service techniques.
• Capable of delivering outstanding guest services and interactions.
• Report and manage inventory levels, restocking, cleaning etc
• Excellent time management, planning and organizational skills and the ability to manage multiple and changing priorities efficiently in a fast-paced environment
• Ability to contribute individually with minimal supervision and as part of a team exhibiting above-average initiative and follow-through on assignments
• Communication skills, written and verbal
• Solid PC skills including knowledge of MS Office (Word, Excel, PowerPoint) and Google products (Gmail, Google Drive)

Associates in this role are subject to our Safe Driver Program and Motor Vehicle Records monitoring.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law – whether actual or perceived – including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [e-mail] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.