Steward/Stewardess

JM Family Enterprises, Inc.; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

JM Family Enterprises, Inc. is seeking a Steward/Stewardess for our Marine department to join the Gallant Lady yachts. The position is not live-aboard while at home port, with 2–3 week Caribbean/Bahamas/New England cruises. All boats operate from the Fort Lauderdale/Deerfield area.

The role focuses on interior housekeeping, guest service, bartending, event planning for theme dinners, inventory, and adherence to etiquette and protocol. Strong time management and teamwork are essential.

Qualifications

• Must obtain STCW Basic certificate within 3 months of employment.
• Must have a valid US driver license.
• Must be a US citizen or eligible to work in the US.
• Must have a valid passport.
• Experience in guest services in hospitality marine/food service.
• Knowledge of foods, beverages and service techniques.
• Capable of delivering outstanding guest services and interactions.
• Report and manage inventory levels, restocking, cleaning, etc.
• Strong time management and ability to multi-task in a fast-paced environment.

Responsibilities

• Maintaining interior housekeeping and guest-cabin care.
• Perform laundering of towels and linens.
• Provide guest service including silver service and bartending.
• Assist in planning and executing theme dinners.
• Assist with inventories, provisioning and updating checklists.
• Maintain knowledge of etiquette and protocol.
• Watchkeeping according to crew station responsibilities.
• Support exterior crew as needed.
• Deliver guest-aligned experiences with high service levels.
• Demonstrate ownership and teamwork to achieve goals.
• Increase guest satisfaction as measured by meetings and surveys.

Skills

Guest services

Bartending

Theme dinners

Time management

Communication skills

Education

STCW Basic certificate

Tools

MS Office

Google Workspace

Job description

JM Family is currently looking for a Steward/Stewardess to join our Marine department. Our Stewarding team works on our Gallant Lady yachts performing a variety of tasks. Our Steward/Stewardess position is not live-aboard while at home port. During cruising season, the Stewarding team works 2 - 3 week assignments in the Caribbean, the Bahamas and New England. All boats are based in the Fort Lauderdale/Deerfield area.

Responsibilities

• Maintaining interior housekeeping (detail cleaning) while also being held largely responsible for guest-cabin care
• Perform necessary laundering of guest towels and linens
• Applying great guest service (including silver service) and expert bartending skills
• Assisting in the creative planning and quality service of theme dinners
• Assisting with physical product inventories, provisioning, writing and updating checklists, and all other applicable tasks within interior
• Maintaining and displaying knowledge of international etiquette and protocol
• Watchkeeping in accordance with the list of responsibilities in the crew mess station bill
• Exterior-crew support as needed
• Deliver guest aligned experiences with a high level of service.
• Demonstrates ownership and execution of team, individual goals/objectives
• Increased guest satisfaction as measured through Director/host meetings and surveys

Qualifications

• Must hold an STCW Basic certificate within 3 months of employment
• Must have a valid US driver license
• Must be a US citizen or be eligible to work within the US.
• Must have a valid passport
• Experience in managing guest services in the hospitality industries marine and/or, food service, cocktail making and wine service
• Possess knowledge of foods, beverages, and service techniques.
• Capable of delivering outstanding guest services and interactions.
• Report and manage inventory levels, restocking, cleaning etc
• Excellent time management, planning and organizational skills and the ability to manage multiple and changing priorities efficiently in a fast-paced environment
• Ability to contribute individually with minimal supervision and as part of a team exhibiting above-average initiative and follow-through on assignments
• Communication skills, written and verbal
• Solid PC skills including knowledge of MS Office (Word, Excel, PowerPoint) and Google products (Gmail, Google Drive)

Associates in this role are subject to our Safe Driver Program and Motor Vehicle Records monitoring.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law – whether actual or perceived – including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [e-mail] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.