Steward Lead (Harrah's Philadelphia)

Caesars Entertainment; Chester (Delaware County); On-site; USD 42,000 - 64,000; Full time

Job summary

Caesars Entertainment in the United States seeks a guest services associate who maintains a friendly, upbeat attitude and delivers consistent, accurate information. You will project warmth with smiles and eye contact and promote Caesars positively to guests.

You will respond to internal customers, work as a team, and adapt to a smoke-filled environment, with the ability to sit and stand for extended periods. The role emphasizes respectful communication and reliability in service delivery.

Job description

Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Promotes Caesars and always projects Caesars in a positive light to guests.

Understands and responds to internal customers needs. Communicates in a friendly, respectful and understandable manner. Politely gives consistent, timely and accurate information and finds answers when unsure. Meets expected service delivery times as defined by departments service standards or as required by receiver of service or goods. Is a team player, cooperates with employees within the department as well as other departments. Speaks positively about the company, co-workers and customers

Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.