Food Server (Part Time)

Gila River Resorts & Casinos; Phoenix (AZ); On-site; USD 14,000 - 20,000; Full time

Job summary

Gila River Resorts & Casinos in Phoenix, AZ, seeks a hospitality-focused team member to deliver outstanding guest experiences in a casino environment.

The role involves answering beverage questions, maintaining menu knowledge, and executing service steps with attention to detail. Must complete required trainings and uphold the GILA WAY.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in fast-paced, high-volume bar, restaurant or nightclub preferred.
• In-depth wine and alcohol knowledge preferred.
• Must acquire and maintain valid health/food handler card, alcohol awareness certification, BBP and other required trainings.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any special items offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Builds and maintains knowledge of food and beverage offerings to answer questions accurately.
• Maintains a dependable attendance record with minimal absences or lateness.
• Performs other special projects and duties as assigned.

Skills

Guest service

Communication

Interpersonal skills

Telephone etiquette

Self-starter

Teamwork

Education

High School Diploma

Job description

Closing Date: September 18, 2026, at 4:00 PM

Pay Range: $12.15 per hour

This position provides ultimate hospitality for guests in a casino environment by performing the following duties, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any special items being offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Builds and maintains knowledge of food and beverage offerings or beverage offerings to ensure all questions answered appropriate and accurately.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned

Skills/ Requirements

• High School Diploma or equivalent preferred.
• Experience working in a fast-paced, high-volume bar, restaurant or nightclub is preferred.
• In-depth wine and alcohol knowledge preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be aself-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.