Stevens Creek Chevrolet Service Advisor

Stevens Creek Cadillac

San Jose (CA)

On-site

USD 36,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Medical & Dental Insurance

401K Plan + Match

Paid time off

Growth opportunities

Employee vehicle purchase plans

Job summary

A local automotive service provider is seeking a Service Advisor to ensure prompt service, assist customers, and manage service orders in San Jose. The ideal candidate will have excellent communication skills, a friendly demeanor, and a valid driver’s license. This full-time position offers competitive compensation and numerous benefits including medical insurance, a 401K plan, and growth opportunities within the company. Join a company dedicated to customer service and employee development.

Qualifications

Organized and friendly personality.
Demonstrated ability to manage others.
Fantastic communication skills with customers.
Professional appearance.
Clean driving record and valid driver’s license.

Responsibilities

Oversee service orders and customer flow.
Provide concierge support for all owner inquiries.
Assist in diagnosing vehicle problems and order parts.
Maintain good working relationship with factory(s).
Set schedules for service department employees.

Skills

Communication skills

Time management

Organizational skills

Sales success

Team oriented

Job description

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Stevens Creek Cadillac provided pay range

This range is provided by Stevens Creek Cadillac. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

At Stevens Creek Chevrolet, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Benefits

Medical & Dental Insurance

Vision Discount Program

401K Plan + Match

Paid time off and vacation

Life insurance w/AD&D Feature

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Employee Assistance Program

Worldwide Travel Assistance

Commuter Benefit

Health Reimbursement Account

Discounts on products and services

Above average industry pay

The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.75 and $17.75. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Ensure the daily inventory of technicians' time is consistently sold to service customers.

Distribute work between technicians efficiently.

Answer technical questions about vehicle problems, warranties, services, and repairs.

Maintain Customer Happiness scores at or above company standards.

Assist in diagnosing vehicle problems; order parts and tools as necessary.

Oversee administration of warranty claims as well as training and supervising of service department.

Set schedules and assigns tasks to service department employees.

Reinforces company policies and adheres to company standards.

Encourages compliance with applicable laws and regulations.

Maintain good working relationship with factory(s) and foster positive employee relations.

Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level