STEPS Patient Engagement Rep Associate

University of Kentucky; Lexington (VA); On-site; USD 23,000 - 32,000; Part time

Job summary

The University of Kentucky is seeking a STEPS Patient Engagement Rep Associate in Lexington, KY to support the enterprise contact center with entry-level patient inquiries, scheduling, and basic privacy-compliant service. You will use scripts, verify demographics, document interactions, and escalate complex issues.

This temporary, full-time role operates Monday–Friday, 8am–5pm, with a focus on accuracy and patient experience.

Qualifications

• Entry-level patient engagement support in enterprise contact center.
• Ability to follow established scripts and procedures.

Responsibilities

• Respond to routine patient inquiries via phone, email, or electronic systems using established scripts.
• Schedule standard appointments and procedures based on protocols.
• Verify patient demographics and basic insurance information for accuracy.
• Complete initial registration steps in electronic systems.
• Document patient interactions in contact center systems.
• Escalate complex inquiries to senior representatives or supervisors.

Job description

Posting Details

Job Title STEPS Patient Engagement Rep Associate

Requisition Number TE09564

Department Name H4027: REV Cycle MGT-PFE

Work Location Lexington, KY

Salary Range $20/hour

Type of Position Temporary

Position Time Status Full-Time

Required Education

Required Related Experience

Required License/Registration/Certification

Physical Requirements This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks withrepetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasionalstanding or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighingup to 50 pounds.

Shift Monday – Friday 8am – 5pm

Job Summary Responsible for providing entry-level support in the enterprise contact center to ensure accurate, timely, and professional service. Aids with appointment scheduling and routine inquiries under established procedures. Ensures compliance with organizational policies, payer requirements, and confidentiality standards. Coordinates with team members and supervisors to resolve basic issues and contribute to a positive patient experience.

Essential Functions:

• Responds to routine patient inquiries via phone, email, or electronic systems using established scripts.
• Schedules standard appointments and procedures based on protocols.
• Verifies patient demographics and basic insurance information for accuracy.
• Completes initial registration steps in electronic systems.
• Transcribes referrals received by fax and collaborates with referring providers to verify diagnosis and demographic information.
• Provides patients with general information regarding services, policies, and procedures.
• Escalates complex inquiries or issues to senior representatives or supervisors.
• Maintains accuracy and confidentiality of patient information in compliance with HIPAA .
• Documents patient interactions in contact center systems.
• Meets entry-level productivity and quality standards for contact center operations.
• Performs other duties as assigned.

Skills / Knowledge / Abilities

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Deadline to Apply 11/09/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.