Patient Clerical Assist/On-Call/ PRN

University of Kentucky; Lexington (KY); On-site; USD 5,600 - 7,800; Part time

Job summary

The University of Kentucky HealthCare is seeking an On-Call Patient Clerical Assistant to support patient care delivery by processing physician orders, maintaining patient records, and providing customer service.

This role involves acting as a liaison for patients, visitors, and service departments, handling requests by fax/phone/computer, and assisting with filing, chart assembly and record maintenance.

Qualifications

• Basic administrative skills for receptionist tasks including phone, keyboarding, filing and fax.
• Knowledge of medical terminology and ability to communicate with clinical staff.
• Good interpersonal skills for interacting with patients and families.

Responsibilities

• Process physician orders and maintain patient records and information.
• Provide customer service and act as liaison for patients, visitors and departments.
• Assist with filing, chart assembly and maintenance and document handling.

Skills

Basic administrative skills

Medical terminology

Interpersonal skills

Education

High school diploma

Clerical experience in medical setting

Job description

Required License/Registration/Certification

None

Physical Requirements

This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing); intermittently standing or walking with objects weighing up to 10 pounds; and occasionally standing or walking with objects weighing up to 25 pounds, and lifting, pushing, and/or pulling objects weighing up to or over 50 pounds. Also involves some exposure to risk of injury from moving, lifting, or positioning patients, equipment, or materials, and exposure to loud noises, temperature extremes, hazardous chemicals and fumes including waste, cuts/punctures, blood-borne or airborne pathogens, and combative/violent people.

Shift

On-Call Patient Clerical Assistant must be able to work a variety of Days/Evenings/Night shifts - a minimum of 36 hours per month is required. Some weekends and holidays will be required.
This position requires the ability to do orientation of up to 30 hours per week on any shift during your Unit training and once training is completed you must work at least 36 Hours per month. Please note that the first three days will be our UK HealthCare orientation on site at Chandler Hospital from approx. 8:00am-5:00pm.

Job Summary

The Patient Clerical Assistant’s primary responsibility is to support patient care delivery by processing physician orders, maintaining patient records, managing patient information, and providing customer service. This involves working independently, acting as a communications liaison for patients, visitors, and all service departments involved in the care of the patient, as well as processing all requests/orders for patient care by fax/phone/computer/intercom and imprinters. Also includes filing, chart assembly and maintenance, maintaining patient records, and extensive verbal communication.

Skills / Knowledge / Abilities

Basic administrative skills such as receptionist abilities (including phone, keyboarding, filing, and fax machine skills); knowledge of medical terminology; and interpersonal skills.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

High school diploma and at least one year of clerical experience within a medical setting preferred.

Deadline to Apply

01/03/2027

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * How many years of customer service experience do you have working with patients, doctors, nurses, etc.?
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 2 years
  • More than 2 years, up through 4 years
  • More than 4 years
• * Have you ever worked in a very demanding or high volume clerical setting?
  • Yes
  • No
• * Do you have knowledge of medical terminology?
  • Yes
  • No
• * Rate your level of computer experience.
  • Basic
  • Moderate
  • Advanced
  • No computer experience