Steak House: Guest Experience & Service Manager

Cornerstone Restaurant Group; Connecticut; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Quarterly bonus

Annual bonus

Cell phone reimbursement

Dining discounts

Paid vacation and sick leave

Medical, dental and vision insurance

Employer paid long-term disability

Employer paid life insurance and AD&D

Voluntary short-term disability

Critical illness insurance

Critical accident insurance

Paid parental leave

Pre-tax commuter benefits

Job summary

Michael Jordan’s Steak House, part of Cornerstone Restaurant Group, seeks a Service Manager to elevate hospitality and oversee front-of-house operations. The role emphasizes maintaining service standards, training, seating efficiency, and a collaborative relationship with the GM and HR.

The successful candidate will manage schedules, monitor guest experience, and lead initiatives to ensure high quality food, safety, and cleanliness, with a focus on teamwork between kitchen and FOH staff.

Qualifications

• 3-5 years minimum experience.
• 3 years of supervisory experience.
• Experience with P&L reports and budgets.
• Experience with POS.
• Basic math skills.
• Experience in training (planning and implementation).
• Good computer skills (Word, Excel, Outlook).
• Valid food sanitation management and alcohol awareness certifications.

Responsibilities

• Drive FOH service standards and hospitality standards; coach the FOH team.
• Partner with Learning & Development to update service standards and lead training.
• Assist hosts to ensure hospitable seating and optimize floor plan.
• Enforce grooming and attire standards and accountability.
• Conduct daily pre- and post-shift meetings and other reviews.
• Maintain employee recognition and incentive programs for morale.
• Work with GM and HR on staff conflicts and resolutions.
• Assist GM with employee reviews.
• Create service schedules to meet labor budgets.
• Step in to support any area during staffing shortages.
• Maintain a positive, stress-free environment for staff.
• Respond to guest complaints promptly and appropriately.
• Monitor restaurant appearance including lighting, cleanliness and ambiance.
• Assist with facilities maintenance when needed.
• Ensure monthly inventories are performed accurately.
• Support marketing and promotions as directed by GM.
• Observe guest dining experience; ensure satisfaction with food and service.

Skills

Good computer skills

Basic math skills

Training experience

Education

Food sanitation management certification

Alcohol awareness certification

Tools

POS system

Job description

Michael Jordan’s Steak House, part of Cornerstone Restaurant Group, seeks a Service Manager to elevate hospitality and oversee front-of-house operations. The role emphasizes maintaining service standards, training, seating efficiency, and a collaborative relationship with the GM and HR.

The successful candidate will manage schedules, monitor guest experience, and lead initiatives to ensure high quality food, safety, and cleanliness, with a focus on teamwork between kitchen and FOH staff.