Service Manager - Michael Jordan's Steak House

MICHAEL JORDAN'S STEAK HOUSE AND MJ23 SPORTS BAR & GRILL; Mohegan (CT); On-site; USD 65,000 - 85,000; Full time

Job summary

Michael Jordan's Steak House in Mohegan Sun, CT seeks a Service Manager to lead FOH service and hospitality excellence. You will train and coach the team, enforce grooming standards, and partner with Learning & Development on ongoing service updates.

Responsibilities include scheduling, guest experience oversight, labor management, and collaboration with GM/HR on staff issues. A strong focus on budgets and KPIs guides daily operations.

Qualifications

• 3–5 years minimum experience in hospitality management.
• 3 years supervisory experience.
• Experience with P&L reports and budgets.
• Experience with POS systems.
• Excellent math skills.
• Experience in training (planning and implementation).
• Proficient with Word, Excel, Outlook.
• Food sanitation management and alcohol awareness certifications (may be obtained on hire).

Responsibilities

• Manage FOH service and hospitality standards; coach the team.
• Collaborate with Learning & Development to update service standards.
• Assist host team to maximize seating and efficiency.
• Maintain grooming and attire standards.
• Lead pre/post-shift meetings and staff recognition.
• Manage service schedules and labor costs.
• Monitor guest dining experience and respond to requests.
• Coordinate with GM and HR on staff conflicts.
• Oversee cleanliness, ambiance, and facilities coordination.
• Build rapport between kitchen and FOH staff to minimize conflicts.
• Participate in management meetings and monitor budgets.

Skills

Supervisory experience

P&L reporting

Budgeting

Guest service

Training & development

Math proficiency

Microsoft Office

Education

Food sanitation certification

Alcohol awareness certification

Tools

POS systems

Job description

Description

Michael Jordan's Restaurants are a collaboration between Cornerstone Restaurant Group (CRG) and the greatest athlete of his generation, Michael Jordan. Located in the Mohegan Sun Casino in Connecticut, Michael Jordan's Steak House, MJ23 Sports Bar & Grill, and Sol Toro are a collection of elevated food, thoughtful beverages, and Heartfelt Hospitality.

We are looking to add a Service focused Manager to Michael Jordan’s Steak House that will drive hospitality standards and continue to elevate the overall restaurant.

Service Manager Responsibilities

• Manage and drive FOH service standards, both steps of service and hospitality standards, coaching the FOH team as needed.
• Work closely with the Director of Learning & Development to maintain ongoing updates to service standards and lead continued training for the team.
• Assist the host team to ensure seating is hospitable, efficient and maximizes the floor plan.
• Enforce grooming and attire standards holding everyone accountable to the same high standard .
• Help conduct daily pre-shift/post-shift and other periodic meetings.
• Maintain employee recognition and incentive programs to maintain high morale.
• Work with the GM and HR to appropriately deal with any conflicts regarding staff.
• Assist General Manager to perform employee reviews.
• Manage and create service schedules to maintain appropriate coverage while staying in line with labor.
• Assist in any area of the restaurant when staffing constraints require.
• Maintain sound and stress-free environment for everyone to work in team.
• Respond to guest complaints and take appropriate action as necessary.
• Monitor appearance of restaurant assisting with lighting, cleanliness, temperature and overall ambiance.
• Assist with facilities maintenance and when to involve maintenance personnel.
• Ensure that monthly inventories are accurately performed.
• Implement marketing and promotion strategies as directed by General Manager.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Manage the overall restaurant operations to meet or exceed standards in food quality, safety, and cleanliness.
• Build rapport between kitchen and front of house staff to minimize conflict.
• Partake in regular management meetings to discuss department performance, areas of concern, priorities, and the strategic vision moving forward.
• Monitor sales figures and control costs to stay in line with budgets.
• Maintain relationships with vendors and place orders.

The preceding reflects management’s definition of essential functions for the Service Manager position but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons.

Service Manager Benefits

• Performance based quarterly bonus program
• Annual bonus program
• Monthly cell phone reimbursement
• Dining discounts
• Paid vacation and Sick Leave
• Medical, dental and vision insurances
• Employer paid long-term disability insurance
• Employer paid life insurance and AD&D
• Employee paid voluntary short-term disability, critical illness, and critical accident insurance
• Paid Parental Leave (2 weeks)
• Pre-tax Commuter Benefits

Requirements

• 3-5 years minimum experience.
• 3 years of supervisory experience.
• Experience with P&L reports and working with budgets.
• Experience with POS.
• Basic math skills.
• Experience in training (planning, and implementation).
• Good computer skills (Word, Excel, Outlook at a minimum).
• Valid food sanitation management and alcohol awareness certifications (may be obtained upon hire).

Physical Requirements

• Ability to move and lift up to 25 pounds, occasionally move and lift up to 50 pounds
• Standing and walking for long periods is necessary to oversee the daily operation
• Ability to reach objects, stoop or bend as needed. May be required to utilize a ladder
• Ability to see and hear adequately to monitor operations and interact with staff and clients