STD Team Lead- WBI

Symetra Financial Corporation; Northern (KY); Hybrid; USD 56,000 - 94,000; Full time

Benefits offered by this job

Hybrid/Full-time

401(k) matching up to 6%

Paid time away

Company matching

Job summary

Symetra Financial Corporation is seeking a Claims Supervisor to lead a team of examiners in the Short-Term Disability unit. You will mentor, coach, and organize activities to ensure accurate adjudication, quality, productivity, and strong service for claimants and policyholders.

You will supervise workflow, set production objectives, collaborate with sales, underwriting, actuarial and other partners, conduct file reviews, and drive ongoing training and development for the team while modeling

Qualifications

• BA/BS or equivalent combination of education and experience.
• Minimum of 4 years of group disability claims experience.
• Ability to handle multiple competing priorities.
• Ability to function with limited supervision.
• Excellent written and verbal communication skills.
• Working knowledge of Outlook, Word and Excel.

Responsibilities

• Supervises the processing of Short-Term Disability (STD) claims to ensure timely adjudication within Company guidelines.
• Ensures achievement of customer service and production objectives.
• Supports claims partnership with sales, underwriting, actuarial, customer service and other internal departments.
• Utilizes file review and coaching to develop examiners' skills in case strategy, decision-making, negotiation and communication.
• Handles a caseload of claims as necessary.
• Releases and reviews payments and denial letters within approved authority.

Skills

Multi-tasking

Coaching

People management

Communication

Analytical thinking

Problem solving

Outlook/Word/Excel

Education

BA/BS or equivalent

Tools

Outlook

Microsoft Word

Excel

Job description

About the role

This position is responsible for providing timely and accurate support to our claimants, policyholders, and the claims department. Plan, mentor, organize and coach activities within the Claims Unit and ultimately be responsible for the quality of work, productivity and service of a team of claims examiners.

What you will do

• Supervises the processing of Short-Term Disability (STD) claims, handled in an STD Claims Unit, to ensure timely and appropriate adjudication within Company guidelines.
• Ensures achievement of specific customer service and production objectives as established by the Company.
• Supports claims partnership with sales, underwriting, actuarial, customer service and other internal departments.
• Utilizes the file review and coaching process to continually improve and develop the examiners' skills relative to case strategy, decision-making, negotiation and communication.
• Handles a caseload of claims as necessary.
• Models open and inclusive behavior.
• Projects a positive image and leads by example.
• Completes special projects as assigned by management.
• Seeks every opportunity to accept challenging assignments and developmental opportunities.
• Responds to escalated and service related calls.
• Releases and reviews payments within approved authority limits.
• Releases and reviews denial letters.
• Collaborates with management and business partners in the development, organization and execution of improvement opportunities and performance capabilities.
• Conducts routine file reviews to ensure quality and production goals are achieved.
• Ensures process consistency through continuous communication with the examiners.
• Supports training efforts through personal involvement and reinforcement/follow-up with examiners.

Why Work at Symetra

"What I was searching for was a company that genuinely valued my voice--and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they're going through life's toughest moments. Being able to offer support and hear their relief and gratitude when we help--it's deeply meaningful. That's what makes me proud to be part of the Symetra team." - Lilly H., Claims Team Lead

"I chose Symetra because I heard it was a pro-employee company--and it's absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow--both within your role and beyond--make it a great place to build your career." - Alicia L., Claims Examiner

What we offer you

Benefits and Perks

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.
• Want more details? Check out our Symetra Benefits Overview.

Compensation

Hourly Range: $27.10 - $45.16 plus eligibility for annual bonus program.

Who You Are

• BA/BS or equivalent combination of education and experience.
• Minimum of 4 years of group disability claims experience.
• Ability to handle multiple competing priorities.
• Ability to function with limited supervision.
• Excellent written and verbal communication skills.
• Working knowledge of Outlook, Microsoft Word and Excel.
• Prior experience with coaching and mentoring teammates to enable excellence in customer service and claims management while demonstrating role model behavior.
• Ability to provide constructive feedback that promotes employee growth and development.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Remote Network Minimum Requirements

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered