Station Supervisor

Atlas Air; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Atlas Air Worldwide is seeking a supervisor to oversee day-to-day ground and cargo operations, ensuring safety, efficiency and compliance across operations. You will supervise frontline staff and third-party providers, coordinate aircraft turns and cargo processing, and maintain strong emphasis on safety and customer satisfaction.

You will liaise with airport management, monitor adherence to procedures, and drive improvements across ramp and warehouse activities, reporting to Station and HQ as

Qualifications

• Minimum 5 years of supervisory experience required, with at least 4 years in aviation.
• Previous supervisory experience in areas of duty and 767/747 cargo/passenger service operations preferred.
• Required to successfully pass company initial and annual recurrent training in areas of Loadplanning, Weight & Balance, and aircraft handling.
• Comprehensive knowledge of all phases of cargo operations, including ACMI, scheduled services.

Responsibilities

• Oversee day-to-day ground and cargo operations to ensure safety, efficiency, and compliance.
• Supervise frontline personnel and third-party ground handling providers; ensure adherence to policies and service standards.
• Coordinate aircraft turns, cargo processing, and support services; monitor operational performance and customer satisfaction.
• Liaise with airport management and authorities; communicate operational issues to management and HQ.
• Ensure staff compliance with regulatory and safety requirements; conduct AARs on incidents affecting operations.

Skills

Supervisory experience

Aviation knowledge

Load planning

Weight & Balance

Job description

Join Atlas Air Worldwide. Move the World with Us!

At Atlas Air Worldwide, we're not just an airline, we're a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we're built on a foundation of safety , service excellence , integrity , innovation , teamwork , and responsibility . With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we're driven by purpose.

If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here.

Position Summary

Responsible for overseeing day-to-day ground and cargo operations to ensure safe, efficient, and compliant operations. This role provides direct supervision to frontline personnel and third-party ground handling providers, ensuring adherence to company policies, regulatory requirements, and service standards. The role coordinates aircraft turns, cargo processing, and support services while maintaining a strong focus on safety, operational performance, and customer satisfaction.

Values and Behavioral Standards

To ensure the effective communication and application of company values and behavioral standards, as stated in our company \"Code of Conduct\" policy, and to respond appropriately in the event of any known departure.

Major Job Accountabilities

• Perform and/or oversee all aspects of ground operations including loadmaster, hazardous materials, deicing, fueling, passenger services, catering, security, etc.


• Monitor our customers and vendors for compliance with Atlas procedures for all ground operations functions.


• Perform quality control audits of flight folders, ramp, and warehouse operations to ensure compliance.


• Liaise with airport management and local authorities on operational matters. Act as Station Boss keeping management and HDQ informed of any operational issues that may affect/impact operational performance.


• Ensure our customers/vendors and employees are current with all operating requirements and focus items affecting ground operations.


• Responsible to ensure reliability, performance and safety goals for our customers, vendors and employees are achieved.


• Monitor ramp activities and performance to ensure safe and timely aircraft handling. Collaboratively develop action plans with those performing below established goal to improve performance.


• Actively work with all other departments to continuously improve the service to our customers and control costs.


• Loadplan and compute aircraft Weight and Balance using company systems.


• Ensure the use of company digital tools to accurately record all turnaround information. Update Flight Close Out Tool or alternate systems daily and distribute all required Atlas reports in a timely manner.


• Comply with all regulatory, safety, and security procedures as applicable to a Ground Security Coordinator (GSC), and as required by the TSA, US CBP, FAA, and other civil aviation authorities.


• Schedule and supervise Station Representatives to ensure adequate coverage during each shift.


• Provide guidance, coaching, and support to Station Representatives on company procedures and best practices.


• Performs After Action Reviews (AARs) on incidents affecting the operation and issue Ground Service Discrepancies (GSDs) to service providers through company systems.


• Manage the procurement, coordination, and inventory control of station and aircraft supplies, including warehouse, office, and aircraft materials.


• Collaborate with ULD Operations to ensure proper allocation and movement of ULDs throughout the network.


• Verify with Global Customs Support that in-transit permits are current and updated according to market needs.


• Liaise with and support other Atlas Worldwide Holdings group, including participation in CEIV Pharma certification initiatives as required.


• Participate in monthly vendor safety meetings and promote company safety standards.


• Prepare and maintain Standard Operating Procedures (SOPs) related to station operations.


• Assist in coordinating warehouse and ramp access for special events and visits.


• Serve as signatory and/or Airport/Customs Coordinator, responsible for issuing new badges, renewals, and conducting audits for Ground Ops, Tech Ops, and Flight Ops personnel, as required.


• Support the Station Manager with administrative responsibilities and/or supporting other stations, as required.


• Perform additional duties as assigned by the Station Manager.

Qualifications

• Minimum 5 years of supervisory experience required, with at least 4 years in aviation.


• Previous supervisory experience in areas of duty and 767/747 cargo/passenger service operations preferred.


• Required to successfully pass company initial and annual recurrent training in areas of Loadplanning, Weight & Balance, and aircraft handling.


• Comprehensive knowledge of all phases of cargo operations, including ACMI, scheduled services,