Station Representative

Atlas Air, Inc; Miami (FL); On-site; USD 90,000 - 150,000; Full time

Job summary

Atlas Air, Inc. seeks a Station Manager at Miami International Airport to lead ground handling and passenger service, ensuring safety, SLA adherence and top-tier service delivery. You will oversee third-party providers, coordinate with OCC, HUB and authorities, and drive team performance to meet operational targets.

The role requires a Bachelor’s degree in Airport Operations or related field and at least five years in airline or handling roles, with strong leadership and English proficiency.

Qualifications

• Bachelor’s degree in Airport Operations, Tourism, or related field.
• Minimum 5 years’ experience in airline or handling roles.
• Strong leadership, operations, and customer service skills.
• Familiar with safety regulations and load control.

Responsibilities

• Supervise all aspects of ground handling and passenger service.
• Monitor operational performance and safety compliance.
• Coordinate with OCC, HUB, and local authorities.
• Ensure baggage handling SLA compliance and incident reporting.
• Lead and coach the station team to meet quality and efficiency goals.

Skills

Leadership

Operational Management

Customer Service

English Fluency

Education

Bachelor's degree in Airport Operations, Tourism, or related field

Job description

Leading International Airline is seeking a Station Manager at Miami International Airport to lead and oversee all ground handling operations, ensuring excellence in service delivery, safety, and compliance with SLAs and regulatory standards. This pivotal role involves managing third-party providers, representing the airline to local authorities, supporting passengers during disruptions, and driving team performance for optimal customer satisfaction.

Key Responsibilities

• Supervise all aspects of ground handling and passenger service
• Monitor operational performance and safety compliance
• Coordinate with OCC, HUB, and local authorities
• Ensure baggage handling SLA compliance and manage incident reporting
• Lead and coach the station team to meet quality and efficiency goals

Requirements

• Bachelor's degree in Airport Operations, Tourism, or related field
• Minimum 5 years' experience in airline or handling roles (Duty Officer, Supervisor, etc.)
• Strong leadership, operational, and customer service skills
• Proficient in airport safety regulations and load control
• Fluent in English (spoken and written)

Join us and be part of a leading airline committed to excellence and continuous improvement.