Passenger Service Supervisor – Airline Operations Leader

G2 Secure Staff; Miami (FL); On-site; USD 26,000 - 36,000; Full time

Job summary

G2 Secure Staff is seeking airport ground staff to ensure weight and balance accuracy and to handle passenger service needs at the Miami airport. The role involves managing check-in procedures, reservations, ticketing, and seat assignments while guiding announcements and assisting unaccompanied minors.

Responsibilities include resolving complaints, scheduling staff, supervising teams, and maintaining compliance with safety and security standards. Flexibility for weekends and holidays is required.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• Must be able to speak, read and write in English proficiently.
• Must pass FBI background check and pre-employment drug test.
• Must be available for variable shifts, including weekends and holidays.
• Must be able to lift up to 70 lbs and stand for long periods.

Responsibilities

• Ensure accuracy of all weight and balance requirements.
• Handle passenger service complaints with a focus on positive resolution.
• Schedule staff, develop leadership and hold employees accountable.
• Complete check-in procedures including reservations, ticketing, seat assignments, and announcements.
• Assist customers with special needs and unaccompanied minors.
• Read and interpret loading instructions and routing tags to ensure safe operations.
• Maintain health, safety, security and compliance with government requirements.

Skills

Customer service

Leadership

Verbal and written communication

English proficiency

Scheduling

Education

High School Diploma

Tools

Computer software

Job description

G2 Secure Staff is seeking airport ground staff to ensure weight and balance accuracy and to handle passenger service needs at the Miami airport. The role involves managing check-in procedures, reservations, ticketing, and seat assignments while guiding announcements and assisting unaccompanied minors.

Responsibilities include resolving complaints, scheduling staff, supervising teams, and maintaining compliance with safety and security standards. Flexibility for weekends and holidays is required.