Operations Controller

Atlas Air; Erlanger (KY); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, vision

Employee assistance program

Paid time off

401K contributions

Job summary

Atlas Air Worldwide is seeking a System Operations Controller to decipher, facilitate, and document customer flight scheduling within a 72-hour window. You will ensure accurate ground handling, on-time performance, and professional customer service for a large fleet.

The role requires a BS/BA in aviation or equivalent experience, strong multitasking and communication skills, and the ability to work nights, weekends, and holidays.

Qualifications

• BS or BA in aviation or equivalent relevant experience.
• Ability to handle multiple tasks and work under pressure.
• Prior airline operations experience preferred.

Responsibilities

• Decipher, facilitate and document customer scheduling within a 72-hour window.
• Maintain AIMS database and build flight schedules.
• Process operational requests including schedule changes and courier listings.
• Set up ground support for charter flights, AMC missions and diversions.
• Serve as main POC for 72-hour operations for customers and teams.
• Communicate changes to stations, vendors and departments.
• Review reports and update the operating system accordingly.
• Monitor flight activity and code delays as needed.
• Assist customers with operational issues and offline flying.
• Coordinate movement information for shipments with customers.
• Act as liaison between System Control and GCC staff.
• Handle high volumes of calls, SITA traffic and emails.
• Ensure customs/immigration/agriculture alignment for charters entering the US.
• Support recovery planning for aircraft disruptions.

Skills

Multitasking

Communication skills

Night/weekend shifts

Customer service

Computer skills

Under pressure

Education

BS/BA in aviation

Tools

AIMS system

SITA

Job description

Join Atlas Air Worldwide. Move the World with Us!

At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we’re built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we’re driven by purpose.

If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here.

Position Summary:

The System Operations Controller deciphers, facilitates and documents all customer operational scheduling requirements for our fleet of aircraft within a rolling 72-hour window. This position is accountable for the accuracy, completeness, and implementation of customer flight schedules within our 72-hour window. It is also accountable for timely communication, accurate ground handling setup, overall, on-time performance and providing professional customer service.

Major Job Accountabilities

• Maintain AIMS operating system database with aircraft dispositions
• Build and manage flight schedules in AIMS
• Process customer’s operational requests (i.e. schedule changes, courier listing requests, etc.)
• Research and set up required ground support for commercial charter flights, AMC missions, and diversions.
• Act as the main point of contact (POC) for the 72-hour window of operation for customers, ops teams and ground ops staff.
• Communicate l information/changes to all affected stations, vendors and departments.
• Review reports for operational data and update the operating system as necessary
• Monitor all flight activity including researching and coding delays
• Assist customers with operational issues and offline flying when requested.
• Assist customers with information on the movement of their shipments.
• Act as a liaison between System Control and all other GCC department staff.
• Handle a high volume of communications, including telephone, SITA, and email traffic.
• Ensure that Customs, Immigration and Agriculture are arranged for Commercial Charters entering the U.S.
• Help Coordinate recovery plans for aircraft disruptions

Qualifications

• BS or BA degree in aviation or equivalent relevant experience required.
• Ability to handle multiple tasks
• Prior airline operations experience preferred
• Comfortable with making key decisions
• Computer proficiency
• Perform well under pressure
• Excellent interpersonal and communication skills
• Flexibility with work schedule to include working nights, weekends and holidays
• Able to successfully complete required OJT training

Applicants must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship or employer immigration support either now or in the future.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document by clicking "EEO Is The Law" .

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

Competitive compensation will be offered based on a variety of factors, including a candidate's experience, skills, education, geographic location, internal equity and other factors. In addition, a range of benefits to include medical, dental and vision insurance, employee assistance program, as well as generous paid time off, and 401K contributions are offered as a part of the total compensation package.

Pay Range

$54,500—$73,500 USD

At Atlas Air Worldwide, we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet. Join us and be part of a team that lifts more than cargo; we lift ambition.