Station Operations Leader – Commuter Rail

Keolis America, Inc.; Boston (MA); Sur place; USD 80 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical & Rx plan

401K with company match

Transit and Parking Reimbursement

Education Assistance

Résumé du poste

Keolis America, Inc. in Boston, MA seeks a Station Manager to lead the safe, efficient operation of all commuter rail stations. You will manage frontline staff, ensure customer service excellence, and oversee safety and regulatory compliance.

Join a team committed to safety, reliability, and community service. You’ll collaborate with MBTA and local authorities, drive continuous improvement, and uphold Keolis values while delivering high-quality service across the network.

Qualifications

• Transport and station operations knowledge.
• Health, safety, and security regulations compliance.
• Customer experience and engagement focus.
• Leadership and people management experience.
• Strong problem solving and decision making.

Responsabilités

• Lead safe, efficient station operations across the network.
• Manage staff competence and duty manager duties during disruptions.
• Ensure adherence to procedures and facilities standards.
• Oversee asset management, cleanliness, and event plans.
• Deliver high customer service and signature service initiatives.
• Monitor safety, security, and compliance.
• Manage budgets and ticketing policies.
• Engage with authorities and stakeholders on operations.

Connaissances

Transport and station operations

Health, safety, and security regs

Customer experience and engagement

Leadership and people management

Problem solving and decision making

Description du poste

Keolis America, Inc. in Boston, MA seeks a Station Manager to lead the safe, efficient operation of all commuter rail stations. You will manage frontline staff, ensure customer service excellence, and oversee safety and regulatory compliance.

Join a team committed to safety, reliability, and community service. You’ll collaborate with MBTA and local authorities, drive continuous improvement, and uphold Keolis values while delivering high-quality service across the network.