Station Manager

Grant Aviation, Inc.; Dillingham (AK); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision

Life insurance

PTO and holidays

Flight benefits

401(k)

Employee assistance program

HSA

Job summary

Grant Aviation, an Alaskan regional carrier, seeks a Station Manager to lead daily station operations in Alaska. You will oversee safe aircraft operations, flight schedules, passenger and cargo handling, and staffing to ensure efficient and compliant service.

The role involves coordinating with maintenance and corporate teams and may include shift work, including nights and weekends. Applicants should have management and customer service experience, knowledge of logistics or flight operations,

Qualifications

• Must have prior management and customer service experience.
• Proficient with Microsoft Office and basic computer operations.
• Strong written and verbal communication skills.

Responsibilities

• Ensure safe operations for all aspects of the station.
• Oversee flight schedules, routings, passenger and freight handling, and reservations.
• Maintain staffing levels to perform tasks efficiently and safely.
• Oversee accounting, dispatch, and safety reporting activities.
• Manage daily station operations, including opening/closing and equipment accountability.
• Coordinate with corporate management for aircraft movements and maintenance.
• Interface with local communities for business opportunities and events.

Skills

Management

Customer service

MS Office

Written communication

Verbal communication

Job description

Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel, Emmonak, Dillingham, King Salmon, Cold Bay, Dutch Harbor, Kenai, and Anchorage, Grant Aviation provides scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. Grant Aviation employs approximately 400 people.

We believe that air travel isn't a luxury - it's a necessity - and we are committed to creating a safe, friendly, and reliable experience for all our customers.

Our company is built upon respect for our customers, employees, and communities, and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences. We are professional, while staying true to our Alaskan roots and commitment to the personal touch.

POSITION: Station Manager

This full-time position works as part of the Grant Aviation management team to ensure that our stations operate efficiently and safely. Our Station Managers are responsible for the day-to-day operations that include the safe operations of aircraft and other related equipment; accurate, timely, and efficient operations of flight schedules; and safe and reliable movement of passengers and cargo. Duties include oversight of aircraft dispatch, US Mail processing, passenger reservations, check-in, manifests, and various billing and accounting requirements. Station Managers may work on a shift schedule (e.g. 2 weeks on/2 weeks off).

PRINCIPAL RESPONSIBILITIES AND JOB FUNCTIONS

• Ensure safe operations for all aspects of the station.
• Oversee and manage flight schedules, routings, passenger and freight loading, and reservation operations.
• Maintain staffing levels to perform all required tasks efficiently and safely.
• Oversee accounting, dispatch, and safety reporting activities.
• Manage daily operations of stations, including opening, closing, basic maintenance, and equipment accountability.
• Coordinate with corporate management for aircraft movements, maintenance, and other requirements.
• Manage company property, such as housing and ground equipment.
• Interface with local communities and serviced villages for business opportunities and special events.
• Other duties as required by corporate management.

POSITION REPORTING STRUCTURE

• Reports to the Director of Station Operations
• Supervises Customer Service, Reservations, Station, Ramp and Dispatch Agents.
• Works closely with Lead Pilots and Mechanics, and Facility Maintenance team to ensure safe and efficient dispatching of flights and maintenance of aircraft, equipment and facilities.

MEASURES OF SUCCESS

• Safe operations of all station aspects.
• Scheduled flights depart on time depending on weather conditions.
• Profitability of flights based on passenger ridership and cargo shipments.
• Adherence to USPS regulations for handling of US Mail.
• Customer satisfaction reviews.

GENERAL REQUIREMENTS

• Previous experience with management and customer service.
• Must be at least 25 years of age.
• Familiar with equipment operations in remote locations.
• Knowledge of logistics and/or flight operations.
• General maintenance or construction skills helpful.
• Possess effective verbal and written communication skills.
• Proficient in Microsoft Office with ability to learn and master new computer programs.
• Be available for shift work to include nights and weekends.
• Able to pass a 10 year background check and work in the US.

COMPENSATION AND BENEFITS

• Competitive pay - our salary range starts around $50k annually for this 26-week-per-year position and your pay will be set based on your experience, aptitude, and qualifications
• Medical, dental, and vision.
• Company-paid life insurance and AD&D.
• PTO and paid holidays.
• Flight benefits.
• 401(k) program.
• Employee assistance program.
• HSA for qualified plans.

  PHYSICAL DEMANDS

  • Frequent listening, talking, walking, sitting, standing
  • Frequent lifting of up to 70 pounds
  • Frequent computer-based work
  • Operating a range of office and small to medium equipment

  Grant Aviation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates seeking reasonable accommodation in the recruitment or employment processes should contact Human Resources at: [e-mail].

  Candidates may be subject to pre-employment background checks and drug testing as a condition of employment.