Statewide Survivor Outreach Coordinator

Patriot Enterprises LLC; Baltimore (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Patriot Enterprises LLC provides Army National Guard MFH and SOS support to geographically dispersed service members and families. SOS Coordinators deliver information, referrals and outreach, working with CAOs and meeting Survivors through transitions and milestones as needed.

Fluency in benefits and coordination is essential. Minimum qualifications emphasize mission focus, emotional maturity, and resourcefulness, with strong communication, reporting, and travel abilities.

Qualifications

• SOS mission-focused mindset and resourcefulness.
• Emotional maturity, tact, and attentive listening.
• Identify resources and facilitate referrals for benefits and counseling.
• Communicate clearly in sensitive situations and exercise independent judgement.
• Build rapport with Families, VSOs, CAOs, and other stakeholders.
• Maintain and expand a directory of resources and services.
• Produce reports and data.
• Understand ARNG policies, regulations, guidance, SOPs, and resources.
• Understand military culture and ARNG organization.
• Experience with Microsoft Office products.
• Self-starter with good time management.
• Ability to travel.
• U.S. citizenship required.
• Ability to pass extensive background investigation.

Responsibilities

• Be available via telephone 24/7/365 to receive requests for assistance from constituents.
• Contact and meet with each Survivor during transitions and milestones at least once annually.
• Provide information on ARNG resilience programs and benefits.
• Act as liaison with civilian and military service providers and coordinate survivor outreach events.
• Conduct non-clinical support, assess needs, refer services, and follow up with Survivors.
• Maintain a resource directory with organizations and contact details.
• Coordinate with CAC Benefit Coordinator and ACS Support Coordinators per AR guidelines.
• Coordinate referrals for financial assistance from military, government, and civilian orgs.
• Create SOS program slides for trainings and serve as the central POC.
• Maintain contact with survivors by mailing birthday/holiday cards and invitations.
• Support shipping expense reimbursement and maintain a shipping log.
• Create Journal entries documenting SOS cases in systems of record.
• Provide a Monthly Workload Report to the GTM by the 10th of each month.

Skills

SOS knowledge

Emotional maturity

Resourcefulness

Communication skills

Time management

Interpersonal skills

Travel ability

Background check

Self-starter

Education

High school diploma

Job description

Patriot Enterprises LLC provides Army National Guard MFH and SOS support to geographically dispersed service members and families. SOS Coordinators deliver information, referrals and outreach, working with CAOs and meeting Survivors through transitions and milestones as needed.

Fluency in benefits and coordination is essential. Minimum qualifications emphasize mission focus, emotional maturity, and resourcefulness, with strong communication, reporting, and travel abilities.