Survivor Outreach Services State Coordinator- Baltimore, MD

Patriot-Enterprises-LL; Baltimore (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

Patriot Enterprises seeks a dedicated SOS State Coordinator to assist geographically dispersed service members and families. You will serve as a liaison between CAO, families, and service providers, offering information, referrals, and crisis support in times of loss and transition.

Responsibilities include 24/7 contact with Survivors, coordinating trainings, maintaining a resource directory, and documenting cases in the SOS systems. Strong empathy and organizational skills are essential.

Qualifications

• Strong sense of mission and resourcefulness in SOS-related work.
• Ability to identify resources and facilitate referrals for benefits and services.
• Ability to communicate with survivors with tact and empathy.
• Proficient in coordinating with multiple agencies and stakeholders.

Responsibilities

• Be available via telephone 24/7/365 to receive requests for assistance from constituents.
• Meet with Survivors during transition from CAO and at milestone events, at least annually.
• Provide information on ARNG resilience programs and benefits to families.
• Liaise with civilian and military service providers to build partnerships.
• Conduct referrals for financial assistance and coordinate survivor outreach events.
• Maintain a resource directory with organization details and services provided.
• Coordinate with CAC Benefit Coordinator and ACS Support Coordinators in service delivery.
• Create and track SOS cases in systems of record and document all contacts.
• Provide Monthly Workload Reports with in-month and upcoming events.

Skills

Strong sense of mission

Emotional maturity

Resourcefulness

Active listening

Independent judgement

Education

High school diploma or equivalent

Job description

Description

Patriot Enterprises will provide the Army National Guard (ARNG) Military Funeral Honors (MFH) and Survivor Outreach Services (SOS) support to geographically dispersed service members and families. The SOS State Coordinators provide information, referrals, and outreach to geographically dispersed surviving family members, supporting them in times of crisis at the loss of their service member. The SOS State Coordinators work alongside the state's Casualty Assistance Officer (CAO) and at minimum, within two weeks of the completion of the CAO checklist, assumes the duties and functions of caring for the family in need. Additionally, SOS Coordinators work with the Families of all fallen Soldiers, regardless of the Army component (Active, National Guard or Army Reserve) in which they served.

Duties and Responsibilities

• Be available via telephone 24/7/365 to receive requests for assistance from constituents.
• Contact and/or meet with each Survivor (in person or via telephone, electronic mail, mail, Skype, etc.) during the transition from the CAO, at milestone management events, and whenever a Survivor requires assistance, but no less than once annually.
• Provide information for family members and survivors on ARNG resilience programs as well as all benefits available to them through the Army Benefits Coordinator IAW AR 638-8, SOS Directive, AR 608-1, and the IMCOM Operations Manual.
• Act as liaison with civilian and military service providers and assume lead responsibility for developing and coordinating appropriate relationships and partnerships as well as coordination and liaison of survivor outreach events at the state and national levels.
• Conduct or facilitate non-clinical support and provide information and referral services consisting of assessing individual and Family needs, providing information, and making service referrals, and follow up with Survivors for outstanding issue resolution.
• Maintain, update, and expand a directory of resources, agencies and organizations that are available to assist military families and survivors within their AOR IAW IMCOM Operations Manual. The directory shall contain, at a minimum, Name of Organization, Address, Phone Number, Point of Contact, and Type of Services Provided.
• Coordinate with the Casualty Assistance Center (CAC) Benefit Coordinator and ACS Support Coordinators in service delivery to survivors IAW AR 638-8, SOS Directive, AR 608-1, and the IMCOM Operations Manual.
• Coordinate and conduct referrals for financial assistance from military, government, and civilian organizations in order to support survivors and family members IAW AR 638-8, SOS Directive, AR 608-1, and the IMCOM Operations Manual.
• Create SOS program slides for trainings and/or briefings and serve as the central POC. Coordinate briefings as appropriate.
• Keep in contact with survivors and family members by mailing items such as (but not limited to) birthday cards, Christmas cards, anniversary cards, and event invitations.
• Support reimbursement for shipping expenses associated with sending these mailings to survivors IAW contractual requirements. Maintain a shipping expense log IAW contractual requirements, available for Government inspection at any time.
• Create Journal entries to document SOS cases in the systems of record and document all contacts in the SOS Module IAW AR 638-8, current SOS Directive or Regulation, and the IMCOM Operations Manual. The contractor shall provide required data/information when requested by ACSIM, IMCOM, and or the ARNG such as but not limited to; Non-Government Organization required data, trend data, AOR updates, case transfer roster, event calendars, staff contact information, and other SOS mission essential reports/queries. The ARNG government SOS national program manager is the release authority for all requested information.
• Provide a Monthly Workload Report to the GTM not later than the 10th calendar day of each month. The report shall contain workload data extracted from the SOS application for the previous month and a synopsis of events executed in the previous month and events planned for the two-month following the reporting period.

Education

• High school diploma or equivalent

Minimum Qualifications

• Possess a strong sense of mission, focus, knowledge, and resourcefulness related to SOS
• Possess emotional maturity, tact, and attentive listening
• Have the skills and ability to identify available resources to help Families and survivors understand their benefits, facilitate referrals for bereavement counseling, and assist with navigating programs such as VA benefits, TRICARE, and educational opportunities
• Ability to provide dignified verbal and written responses, articulate well in sensitive situations, understand verbal and nonverbal reactions, and exercise independent judgement

  Preferred Qualifications

  • Knowledge of or experience with military funeral honors, information, assistance, outreach, referral, and follow-up services to Families and survivors from all service components