SOS State Coordinator

Strategic Resources, Inc. (SRI); Boise (ID); On-site; USD 52,000 - 78,000; Full time

Job summary

A leading service provider for military support seeks an SOS State Coordinator in Idaho. This role focuses on assisting families of fallen soldiers by providing resources, support, and ensuring coordination with military programs. Candidates should have exceptional leadership and communication skills, a high school diploma, and knowledge of military family programs. The position requires outreach and support to survivors, helping them navigate benefits and access resources. Join this essential service to make a difference in the lives of those who have sacrificed for our country.

Qualifications

• Exceptional leadership, communication, time management, facilitation, and organizational skills.
• Broad‑based knowledge of SOS, military personnel, and family programs.
• Must demonstrate knowledge of government databases and report preparation.
• Proficient in internet use, government databases, reports preparation, regulation interpretation and report analysis.
• Be proficient in Word, Excel, and PowerPoint.
• Possess a current and valid state driver’s license.
• Be a self-starter and able to execute responsibilities with minimum oversight.
• Ability to plan and organize work activities to achieve program objectives.
• Ability to read, write, speak, and understand English proficiently.
• Be a U.S. Citizen.

Responsibilities

• Establish rapport with unit commanders, soldiers, and families.
• Verify contact information within 5 days of a service member's death.
• Provide referrals to support groups and financial counselors.
• Enter a DCIPS journal and SOS module case note when acknowledging receipt of the case; connect survivors with support groups and bereavement resources.
• Coordinate with CAO and CAC for seamless transition of long-term support, including benefits, commissary, and medical care.
• Provide general beneficiary counseling, referrals to certified financial counselors, and coordination for survivors.
• Provide basic financial referrals to surviving families.
• Ensure families stay connected to state-sponsored activities.
• Invite families to special events and annual holiday gatherings.
• Deliver consolidated monthly reports to ARNG-HRS and supervise monthly workflow.
• Attend at least one professional development training per year.
• Deliver a monthly report for state oversight.

Skills

Leadership

Communication

Time Management

Organizational Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Casualty assistance

Family programs

Internet interaction

Government databases

Reports preparation

Regulation interpretation

Report analysis

MS Word

MS Excel

MS PowerPoint

Driver's license

Self-starter

Planning

English proficiency

US Citizenship

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Join to apply for the SOS State Coordinator role at Strategic Resources, Inc. (SRI)

Strategic Resources, Inc. (SRI) is an international, ISO 9001/20000/27001 Certified, CMMI Level 3 Rated full service provider with more than 37 years of experience in the Federal, Military, and Commercial Marketplaces. SRI seeks committed and passionate professionals to provide critical services to military members, Department of the Army civilians, and their Families.

Overview: Survivor Outreach Services

SOS is part of the Army Casualty Continuum of Care, designed to provide long‑term support to surviving families of fallen soldiers. Our goal is to reassure survivors that they remain valued members of the Army Family.

The Army National Guard (ARNG) is a geographically dispersed force whose members do not have the benefit of installation‑based support for SOS and caring for survivors of our fallen heroes. SRI seeks to hire State SOS Coordinators to implement SOS support to our geographically dispersed service members and their families.

Tasks and Responsibilities

• Establish a strong rapport with unit commanders, soldiers, and families.
• Within 5 days from the service member’s death, verify contact information and review assigned survivor(s).
• Contact survivors in writing and telephone to introduce the SOS program and assure them of continued assistance when transitioning from the CAO.
• Enter a DCIPS journal and SOS module case note when acknowledging the receipt of the case. Then, connect survivors with support groups, spiritual resources, and the bereavement of financial counselors.
• Work with the CAO and CAC to ensure survivors receive a seamless transition of long‑term support, including:
  • Federal and State benefits
  • Commissary or Post Exchange
  • Posthumous citizenship
  • Medical care
  • Death gratuity
  • Dependency and Indemnity Compensation
  • Referral to bereavement counseling services
  • ID/DEERS/Survivor ID where eligible and applicable
• Provide, at a minimum, general beneficiary counseling, referrals to certified financial counselors, and coordination assistance to all survivors who request support.
• Provide basic financial referral to surviving families.
• Ensure surviving families can remain connected to state sponsored activities.
• Work with the fallen warrior’s last unit of assignment to ensure surviving families are invited and welcomed to special family events, such as family day and the unit’s annual holiday events.
• Provide ARNG‑HRS a consolidated monthly report from the contracting agency.
• Attend at least one professional development training per year.
• Deliver a monthly report to be reviewed by the military authority in order for the state oversight to understand monthly workflow by each state coordinator.

Required Skills, Education, Experience, and Abilities

• Minimum of a high school diploma required.
• Exceptional leadership, communication, time management, facilitation, and organizational skills.
• Broad‑based knowledge, experience, and skills in the areas of SOS, military personnel, casualty assistance, and family programs as well as an understanding of the ARNG.
• Must demonstrate knowledge of internet interaction, use of government databases, reports preparation, regulation interpretation and report analysis.
• Be proficient in Microsoft Word, Excel, and PowerPoint.
• Possess a current and valid state driver’s license.
• Be a self‑starter and be able to execute responsibilities with minimum oversight.
• Ability to plan and organize work activities to achieve established program objectives and goals.
• Ability to read, write, speak, and understand English proficiently.
• Be a U.S. Citizen.

This description provides a general overview of the role’s functions and responsibilities. It is not an exhaustive listing of all tasks or qualifications. Other duties may be assigned as appropriate.

SRI is an Equal Opportunity Employer and Affiantive Action Employer.