Statewide Court Services Lead (Travel Required)

State of Washington; Olympia (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

State of Washington’s Department of Licensing seeks a Customer Service Lead to manage a statewide team. You will travel across Washington to present non-biased oral testimony, oversee workloads, and ensure accuracy of driver, vehicle, and vessel records.

Your leadership will guide staff through training, mock trials, and settlements in high-stress situations. You will champion process improvements aligned with agency values of respect, trust, diversity, equity, and inclusion, while ensuring

Qualifications

• Three (3) years of experience providing assistance to clients/customers regarding inquiries, complaints, or problems.
• Experience in person, writing, or phone-based customer service explaining rules, policies, and procedures.

Responsibilities

• Travel statewide to deliver non-biased oral testimony in court of law and support the team.
• Train and mentor customer service specialists on testify in court and reading/verifying records.
• Provide technical guidance and support to staff and coordinate cross-training.

Skills

Customer service

Leadership

Microsoft Office

Oral testimony

Tools

DRIVES

Microsoft Office (Outlook, Word, Excel)

Job description

State of Washington’s Department of Licensing seeks a Customer Service Lead to manage a statewide team. You will travel across Washington to present non-biased oral testimony, oversee workloads, and ensure accuracy of driver, vehicle, and vessel records.

Your leadership will guide staff through training, mock trials, and settlements in high-stress situations. You will champion process improvements aligned with agency values of respect, trust, diversity, equity, and inclusion, while ensuring