Public Licensing Specialist — Drive Access & Compliance

State of Washington; Olympia (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Washington State Department of Licensing (DOL) is seeking a Professional Licensing Representative to support multiple licensing programs. You’ll guide applicants through rules and policies, file licensure determinations, and collaborate with regulatory boards in a fast-paced environment.

The role focuses on customer service, data handling, and process improvements. In-office work in Olympia is required, with potential for routine on-site days.

Qualifications

• Six (6) years of technical experience in a licensing or regulatory program.
• OR One (1) year of experience as a Professional Licensing Representative (PLR1).
• Three (3) years of customer service experience by phone or in person.
• Experience updating multiple databases and using several software programs.

Responsibilities

• Provide direction on complex licensing issues to staff, applicants, and boards.
• Compile information from laws, rules, and policies for reporting.
• Collect training feedback and report deficiencies to the training team.
• Participate in calls, shadowing, metrics review, and escalated calls for improvements.
• Manage the SQR process for licensing system issues and document fixes.
• Support public disclosure requests, data requests, and workload reports.

Skills

Licensing knowledge

Regulatory compliance

Customer service

Communication skills

Education

Bachelor's degree in business/public administration or related field

Tools

CRM software

Database systems

Phone system

Job description

Washington State Department of Licensing (DOL) is seeking a Professional Licensing Representative to support multiple licensing programs. You’ll guide applicants through rules and policies, file licensure determinations, and collaborate with regulatory boards in a fast-paced environment.

The role focuses on customer service, data handling, and process improvements. In-office work in Olympia is required, with potential for routine on-site days.