Court & Program Support Specialist - Customer Testimony

State of Washington; Olympia (WA); On-site; USD 48,000 - 64,000; Full time

Job summary

The Washington State Department of Licensing (DOL) is seeking a detail-oriented Customer Service Specialist to support court testimony and ensure accurate driver and vehicle records. You will interact with attorneys and court personnel to prepare for legal proceedings and respond to inquiries, while upholding agency values of respect, trust, diversity, equity and inclusion.

You will travel statewide to deliver non-biased oral testimony, coordinate appearances, and maintain records across

Qualifications

• Three years of experience providing assistance to clients/customers regarding inquiries, complaints, or problems.
• Experience with in-person, written or phone-based customer service explaining rules, policies, and procedures.

Responsibilities

• Explain driver and vehicle record actions clearly in court testimony.
• Coordinate with attorneys to establish scope of testimony and appearances.
• Manage scheduling of court testimony to support timely appearances.
• Maintain custodian of record responsibilities for various courts (district, municipal, superior, and federal).
• Prepare travel documents and ensure documentation for court testimony and travel accommodations.

Skills

Customer service experience

Microsoft Office

Tools

DRIVES system

Job description

The Washington State Department of Licensing (DOL) is seeking a detail-oriented Customer Service Specialist to support court testimony and ensure accurate driver and vehicle records. You will interact with attorneys and court personnel to prepare for legal proceedings and respond to inquiries, while upholding agency values of respect, trust, diversity, equity and inclusion.

You will travel statewide to deliver non-biased oral testimony, coordinate appearances, and maintain records across